Program Professional WFH

Introduction Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Program Professional WFH with HealthTrust Workforce Solutions you can be a part of an organization that is devoted to giving back! Benefits HealthTrust Workforce Solutions offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long

• and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Note:

Eligibility for benefits may vary by location. Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HealthTrust Workforce Solutions family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Program Professional WFH to help us reach our goals. Unlock your potential! Job Summary and Qualifications

JOB TITLE

• Program Professional

GENERAL SUMMARY OF DUTIES

The Program Professional develops and maintains relationships with new and existing client base. A main focus is overseeing the overall management of the requisition process for the assigned client (s). This includes the day-to-day relationship between the client and supplier representatives to fulfill clients staffing needs.

SUPERVISOR

• Director, MSP Operations

SUPERVISES

• N/A

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO

:

• Job Requisition Fulfillment
• Support the day to day requisition fulfillment process for assigned clients in a consultative manner with Hiring Managers on business needs and strategies.
• Prioritize job requisitions, supplier responsiveness and quality, timely job requisition fulfillment, and SLA compliance.

Provides status updated to Hiring Managers.

This may include:

• Validating incoming orders with the client to insure complete understanding of order requirements
• Distribute orders to the appropriate suppliers in accordance with the account contract terms and conditions, and program business rules
• Review candidates resumes to insure all client requirements are met
• Shortlist candidates for client hiring managers
• Order fulfillment for new contingent workers
• Provide guidance and be a process/technology resource for client, suppliers, and internal departments
• Supplier Management
• Day to day issue resolution which may include contractor performance, payment / timesheets, or contractor rates.
• Reporting and Analytics (Client Reports, QSR, Supplier Performance)
• Assist program team with reporting and analytics. Supports creation of reporting packages for the client to include monthly reporting packages, quality service reviews, and supplier performance reviews. Participate in reporting and analytics and quarterly performance reviews with client and suppliers
• Provide excellent customer service and act as the liaison between the client and suppliers to successfully manage order fulfillment. Interaction with client managers is also required to ensure satisfaction. Knowledgeable of and understands the contracted terms and conditions between PWS and the client, including pricing as well as client rules of engagement and processes;
• Assist in facilitation of assignment management.
• Responsible for ensuring resolution to the day-to-day issues within their respective program. Follows internal escalation plan as necessary. Meets and manages expectations from client, suppliers, and internal resources. Maintains confidentiality and appropriate access of all employee information
• Perform other duties as assigned.
• Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement".

KNOWLEDGE, SKILLS, & ABILITIES

• This position requires the following minimal requirements: Organization
• proactive in prioritizing needs and effectively managing priorities. Communication
• communicates clearly and concisely. Interpersonal Skills
• able to work effectively with other employees, supervisors, and external parties. Customer orientation
• establishes and maintains long-term customer relationships building trust and respect among assigned team and superiors. Tactical Execution
• oversees the development, deployment, and direction of complex programs and processes. Policies and Procedures
• demonstrates knowledge and understanding of organizational policies, procedures, and systems. PC Skills
• demonstrates proficiency in Microsoft Office Suite as required.

EDUCATION

• High School Diploma and/or GED required, Bachelors preferred.

EXPERIENCE

• Minimum 3-5 years working in a Recruitment/Customer Service type position, preferably within the Healthcare staffing field.

CERTIFICATE/LICENSE

• None

PHYSICAL DEMANDS/WORKING CONDITIONS

• Requires prolonged sitting and exert up to 30 lbs force occasionally and/or up to 20 lbs frequently.
• Requires and some bending, stooping, and stretching
• Require clarity of vision, eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
• Requires the perceiving the nature of sounds at normal speaking levels with or without correction; ability to receive detailed information through oral communication, and to make the discriminations in sound
• Require dexterity to type at least 40 WPM
• Experience with Microsoft Office, Outlook, Excel, general office products Are you looking for a healthcare career that offers opportunities for personal and professional growth? Look no further than HealthTrust Workforce Solutions. At HealthTrust, we believe that healthcare is all about people
• those who provide it and those who receive it.

As a wholly-owned subsidiary of HCA Healthcare and a preferred partner to thousands of top-performing hospitals, we are the largest managed services provider in the healthcare industry. With over 28,000 professionals placed in healthcare roles each year, we take pride in expanding skill sets, broadening career horizons, providing economic stability, and cultivating personal growth. Join us and pave the way for a fulfilling healthcare career. HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "There is so much good to do in the world and so many different ways to do it."

• Dr.

Thomas Frist, Sr. HCA Healthcare Co-Founder Be a part of an organization that invests in you! We are reviewing applications for our Program Professional WFH opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. share bookmark_border bookmark