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Client Success Manager East Side (3 | 4) - 100325
Job
Pink Callers
Tampa, FL (In Person)
$40,560 Salary, Full-Time
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Job Description
Client Success Manager East Side (3 | 4) - 100325 Pink Callers - 3.9 Tampa, FL Job Details Full-time $18 - $21 a year 6 hours ago Benefits Paid training Paid time off Qualifications Customer communication Windows High school diploma or GED Full Job Description Who We Are At Pink Callers, we are a ServiceTitan Certified Call Center providing top-notch remote customer service for HVAC, plumbing, roofing, and electrical contractors. Our mission is to empower our clients by managing their customer interactions with a mix of human expertise and AI-driven efficiency. We believe in fostering a collaborative and transparent culture where every team member can thrive and contribute to our clients' success. About the Role At Pink Callers, we partner with home service companies nationwide to deliver top-tier customer support, powered by tech and heart. As a Client Success Manager (CSM) , you'll be the bridge between our clients, their CSRs, and operational excellence. As a ServiceTitan Certified Call Center, we set the standard for performance—and you'll be expected to raise it even higher. This is not a passive position. We're looking for someone who shows up with a plan, executes with precision, and relentlessly drives results for our clients. You'll be expected to: Own the daily health of client accounts and ensure their goals are consistently met Lead with empathy while holding firm to standards and accountability Make recommendations and decisions based on data, not assumptions Spot opportunities before they become issues—and take decisive action What You'll Be Doing Drive Uncompromising Client Success Serve as the primary point of contact for clients, building trust through transparency and consistency Proactively monitor client metrics, identify trends, and develop strategies for improvement Transform strong KPIs into baseline expectations—never ceilings Deliver a client experience where confidence in Pink Callers is unwavering Hold the Line on Quality Conduct account reviews with precision—ensuring 92%+ QA and beyond is the standard Address gaps quickly with action plans that solve problems, not delay them Track and document client outcomes—data is your currency for accountability and growth Ensure clients see measurable ROI from their partnership with Pink Callers Build Client Partnerships That Last Develop and present performance reviews that are honest, strategic, and actionable Collaborate with clients on process improvements that elevate their customer experience Create accountability partnerships where both sides are invested in mutual success Maintain 100% ServiceTitan certification across accounts—no exceptions, no excuses Lead Through Results Own your clients' success metrics entirely—their wins are your wins Drive first-call resolution and booking rates that exceed industry standards Maintain client retention of 90%+ by building trust and delivering undeniable value Deliver client satisfaction scores that reinforce Pink Callers as the premier ServiceTitan Certified partner in the industry We have a rigorous process for hiring, but move FAST for the right person. You could be hired in as little as 10 days! We've had lots of interest, so the first few steps are automated to make sure you can get considered quickly. Don't worry—if you take the time to apply, we will respond to 100% of the applicants.