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HVAC Service Manager
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Cooper's Heating & Air
Bainbridge, GA (In Person)
$75,000 Salary, Full-Time
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Job Description
Are you a natural born leader? Have a passion for leading and excel in sales and service? Looking for a great opportunity with a reputable company? A career you can be proud of? We're looking for you too! Cooper's Plumbing & Air is seeking a talented HVAC Field Supervisor in Southern GA/Tallahassee, FL area. In this role, you will be an integral aspect of the team. The full-time HVAC Service Manager will need to have the ability to manage the company workflow, inspire and facilitate training technicians, ensure exceptional quality and efficiency, and successfully lead a great group of employees. The ideal candidate will be revenue driven, able to manage KPI's, manage expenses, create and follow processes, and have the capacity to hold others accountable.
We Offer:
- $50k- $100k (Depending on skills and experience)
- Medical, Dental, and Vision insurance
- Flexible PTO plan (vacation, personal, and sick leave)
- 401K with a match
- Life Insurance
- Training and advancement opportunities
What You'll Do:
- Manage day to day activities to ensure the success of the HVAC Service Team
- Create and implement company processes and procedures for the HVAC Service department
- Effectively hire, coach and train technicians to maximize sales and customer service opportunities, ensuring technician accountability
- Optimize employee development through; routine ride alongs, one-on-one meetings with employees, and weekly trainings on soft and technical skills
- Work with other company/department leaders in driving sales and profitability
- Achieve budgeted revenue by meeting targeted ticket count, conversion rate, tech generation lead rate, and staffing levels
- Achieve budgeted gross margin % by managing material and labor costs (overtime, productivity, and material cost)
- Attend meetings regarding KPI targets, determine actions needed to reach goals, inform call center of resource changes and tech capacity, provide same day service
- Ensure that field work is performed in a safe, clean, timely, and orderly manner
- Respond to and effectively handle operational, employee, and customer issues in a timely and efficient manner
- Assess and adjust manpower allocation daily in relation to customer demands and business needs
- Continue to build and maintain a positive and successful team-oriented environment What Makes You Great!
- You have a minimum of 5 years proven management experience in the trades or trades-adjacent industry with the ability to lead and motivate others
- You have a history of demonstrating excellence in team development, leadership, sales/operations, and customer service
- Strong problem-solving and organizational skills with close attention to detail; ability to multitask and prioritize
- Strong computer skills, experience with Service Titan preferred
- Excellent active listening, interpersonal, and communication skills
- Your ability to build and foster relationships
- Good understanding of inventory management and logistics
- You're a reliable team player with a positive attitude
- Must have a valid driver's license, clean driving record and the ability to pass a drug test and background check If you're ready to be a part of our team, apply today!