Customer Service & Account Coordinator

Customer Service & Account Coordinator Ankeny, IA Job Details Full-time 1 day ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Vision insurance 401(k) matching Life insurance Paid sick time Qualifications Microsoft Excel ERP systems Decision making Data interpretation Data-driven decision making

Full Job Description Description:

Mrs. Clark's Foods is a family-owned company with a proud history of producing high-quality food products for over a century. We take pride in our strong team culture, commitment to quality, and dedication to delivering exceptional service to our customers. If you thrive in a fast-paced environment and enjoy solving operational challenges while leading a team, this role offers the opportunity to make a meaningful impact on our daily operations. The Customer Service & Account Coordinator serves as a key liaison between Mrs. Clark's and its customers, ensuring seamless order execution, data accuracy, and proactive account management. This role is responsible for supporting customer relationships while partnering cross-functionally with Planning, Production, and Warehouse teams to deliver best-in-class service and operational efficiency. This position plays a critical role in maintaining system integrity, managing inventory alignment with customer demand, and driving continuous improvement in customer-facing processes. Key Responsibilities Customer & Account Management Serve as primary point of contact for assigned customer accounts Build strong relationships through proactive communication and responsiveness Manage account complexities, including unique customer requirements, order patterns, and service expectations Anticipate customer needs and provide solutions that support long-term partnership growth Order & System Execution Enter, manage, and monitor customer orders across internal systems and customer portals Ensure accuracy and timeliness of all order-related data Execute updates across planning systems, ensuring alignment between customer demand and internal operations Troubleshoot and resolve order discrepancies, delays, or service issues Inventory & Demand Coordination Monitor inventory levels tied to customer demand and forecasts Identify and address slow-moving or excess materials in collaboration with customers and internal teams Partner with Planning and Production to align supply with customer requirements Support initiatives to improve inventory turns and reduce waste Data Integrity & System Accuracy Maintain accurate and up-to-date data across ERP systems, planning tools, and customer portals Validate and cross-check information to ensure consistency across platforms Support continuous improvement of data processes and reporting accuracy Process Ownership & Continuous Improvement Own and evolve business routings, including post-event tracking, performance updates, and SOP documentation Identify gaps in processes and implement improvements to enhance efficiency and customer experience Support KPI tracking and reporting related to service, order accuracy, and fulfillment performance Cross-Functional Collaboration Partner with Warehouse, Production, Quality, and Planning teams to ensure customer expectations are met Communicate customer priorities and changes to internal stakeholders Support issue resolution through coordinated problem-solving

Requirements:

Qualifications:

2+ years of experience in customer service, supply chain, logistics, or account coordination Experience working in a manufacturing or distribution environment preferred Strong attention to detail and ability to manage multiple priorities in a fast-paced environment Proficiency in ERP systems, Microsoft Excel, and customer portals Excellent communication, problem-solving, and organizational skills Ability to analyze data and make informed decisions

Benefits:

Health, Vision, & Dental Insurance- eligible after 90 days Vacation, paid sick days/PTO- begin accruing at 90 days 401(k), with company matching Life Insurance Flexible Spending Account / Health Savings Account Short-Term Disability and Long-Term Disability Insurance Paid Holidays