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Regional Manager at SRV
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Confidential
Des Moines, IA (In Person)
$125,000 Salary, Full-Time
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Job Description
SRV Temperature Solutions - Des Moines, IA Who We Are SRV Temperature Solutions is a premier commercial HVAC and refrigeration company serving grocery stores, convenience stores, restaurants, warehouses, and industrial facilities throughout the Midwest. We specialize in keeping businesses operational through expert service, maintenance, and repair of commercial refrigeration and HVAC systems. At SRV, we believe skilled tradespeople deserve strong leadership, clear expectations, and opportunities to grow. We're committed to building a culture of accountability, customer service, technical excellence, and continuous development. The Opportunity We're seeking a Regional Service Manager to lead our Des Moines market and help drive the next phase of growth. This role is ideal for an experienced service leader who enjoys developing technicians, improving operational performance, and building a high-performing team. While HVAC/R experience is highly valued, this position is primarily focused on leadership, coaching, accountability, customer experience, and business performance rather than turning wrenches. You'll partner closely with technicians, dispatch, operations, and company leadership to ensure exceptional customer service, strong technician performance, and profitable growth across the region. What We Offer Competitive salary based on experience Performance bonus opportunities Company vehicle Medical, Dental, Vision, Life, Short-Term and Long-Term Disability insurance 401(k) plan Paid Time Off and paid holidays Ongoing leadership development and training Stable year-round commercial and industrial work Supportive and collaborative leadership team Long-term career growth opportunities What You'll Do Team Leadership & Development Lead, coach, and develop HVAC/R service technicians Conduct ride-alongs, field observations, and coaching sessions Support technician growth through training, mentoring, and accountability Recruit, interview, onboard, and retain top talent Foster a culture of professionalism, teamwork, and continuous improvement Performance Management Monitor and improve technician performance and productivity Track KPIs including: Revenue performance Average ticket Callback rates Technician efficiency Customer satisfaction Maintenance agreement performance Utilize reporting tools to identify trends and coaching opportunities Develop action plans to improve individual and team performance Operations & Customer Experience Support dispatch and scheduling teams to maximize technician utilization Assist with escalated customer concerns and service recovery Ensure customers receive exceptional communication and service Maintain high standards for safety, documentation, and quality workmanship Business Growth Drive service department growth and profitability Support forecasting, budgeting, and workforce planning Improve technician development and customer retention Identify opportunities to improve efficiency, revenue, and operational performance What We're Looking For Previous Service Manager, Operations Manager, General Manager, Regional Manager, Field Supervisor, or similar leadership experience Commercial HVAC, refrigeration, plumbing, electrical, or home service leadership experience preferred Proven ability to coach, mentor, and develop technicians Experience managing KPIs and department performance Strong communication and customer service skills Ability to lead through accountability and positive influence Experience recruiting, hiring, and retaining team members Strong organizational and problem-solving skills Valid driver's license with acceptable driving record What Success Looks Like Technicians who are engaged, accountable, and continually improving Strong customer satisfaction and retention Consistent KPI performance across the region Reduced callbacks and improved technician efficiency Successful recruiting and retention efforts A culture where technicians feel supported, challenged, and developed Sustainable growth and profitability for the Des Moines market Why Join SRV? This is an opportunity to help shape the future of a growing commercial HVAC/R organization while remaining close to the field and the people doing the work. You'll have the ability to make a direct impact on technician development, customer experience, operational performance, and long-term business growth. If you're passionate about leadership, coaching, accountability, and helping technicians reach their potential, we'd love to talk with you.