Service & Install Coordinator

Overview We are a growing garage door company focused on high-quality installs, responsive service, and a strong customer experience. We're looking for someone who takes pride in staying organized, helping customers, and making sure nothing falls through the cracks. What You'll Do This role is responsible for managing the flow of jobs from start to finish—from the first customer call to quoting, scheduling, ordering materials, and ensuring the job is completed smoothly. This is a fast-paced role where priorities can shift throughout the day, and you'll need to be comfortable making decisions as things change.

Key Responsibilities Scheduling & Dispatch:

Build and manage daily schedules for installs and service calls Coordinate technician routes and timing Adjust schedules as needed throughout the day

Customer Communication & Support:

Answer inbound calls and gather customer information Schedule appointments and follow up with customers Provide clear, friendly communication throughout the process

Quotes & Job Coordination:

Gather and organize information from customers and technicians to build accurate quotes Prepare and send quotes in a timely manner Follow up on open estimates to help convert jobs

Ordering & Job Tracking:

Order approved materials, parts, and doors Track orders and ensure materials arrive on time Coordinate scheduling once materials are ready Ensure jobs continue moving forward by tracking materials and following up as needed

System & Documentation Management:

Enter detailed notes for every job Attach photos, documents, and relevant information in the system Keep job records accurate and organized

What We're Looking For Must-Have Traits:

Highly organized and detail-oriented Strong sense of ownership—follows things through to completion Friendly, customer-focused attitude Able to juggle multiple tasks without dropping details Strong communication skills Nice to

Have:

Experience in scheduling, dispatch, or office coordination Experience in home services or construction-related work Familiarity with CRM or job management software You'll do well in this role if you enjoy: Staying organized and managing multiple moving parts Taking ownership and following tasks through to completion Being proactive rather than waiting for direction This role requires ownership, follow-through, and attention to detail How You'll Be Successful Jobs move smoothly from quote to completion Customers feel taken care of and informed Materials are ordered and tracked without delays The schedule stays organized and efficient Nothing falls through the cracks We're a small, team-oriented company where everyone plays an important role in delivering a great customer experience. Compensation & Benefits $22-27/hr depending on experience Group health insurance contribution toward employee coverage Full-time, year-round position Typical schedule: Monday-Friday, daytime hours Paid time off Apply today if you enjoy staying organized, helping customers, and being the person who keeps everything running smoothly.

Pay:

$22.00 - $27.00 per hour

Benefits:

Health insurance Paid time off Vision insurance Application Question(s): How do you keep track of multiple tasks so that nothing falls through the cracks? Tell us about a time you had to handle a frustrated customer. What did you do? You have several things to manage at once: a customer waiting on a quote, another customer whose materials have just arrived and needs to be scheduled, and incoming calls to answer. How would you prioritize what to work on first?

Work Location:

In person