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Field Service Manager
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Leoforce
Chicago, IL (In Person)
$125,000 Salary, Full-Time
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Job Description
Field Service Manager Leoforce
- 3.0 Chicago, IL Job Details $110,000
- $140,000 a year 3 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Customer communication Employee relationship building Managing engineering teams Commissioning phase involvement Field commissioning Field engineering
Full Job Description Experience:
Mid Level Salary:
$110,000- $140,000 per year Job Details
- The Lead Service Engineer will oversee and coordinate all service activities across North America while managing a small field service team (USA, Mexico
- 3 people).
Key Responsibilities:
Installation & Commissioning of New Systems Supervise installation and commissioning of advanced scanning systems through to final acceptance. Perform pneumatic, mechanical, and electrical start-ups for new systems. Configure and customize software for each system according to customer specifications. Services & Aftersales Support Conduct preventive and unscheduled maintenance on laser and scanning systems. Troubleshoot electrical, mechanical, pneumatic, and automation issues; perform first-level diagnosis and collaborate with the global technology center as needed. Execute mechanical, electrical, and pneumatic repairs; locally source replacement parts when necessary. Verify measurement accuracy and provide detailed performance reports to customers. Maintain accurate records of all activities using cloud-based customer tracking tools. Identify opportunities for system upgrades or new system sales. Respond promptly to customer service requests and proactively support customers experiencing challenges. Schedule and perform maintenance for customers under service contracts. Travel within theUSA 50-75
% of the time. North America Service Management Lead, train, and develop the local service team to ensure professional growth and high performance. Coordinate service activities, including planning, ticketing, and contract management. Ensure workload is balanced across the team and act as the primary local contact for post-sales service. Manage spare parts inventory and service tools for the team. Qualifications & Requirements Experienced technician or engineer in industrial maintenance, electromechanics, or mechatronics. Minimum 10 years of experience as a field service and commissioning engineer, ideally with small team management in heavy industry. Skills & Attributes Strong commitment to workplace safety and operational excellence. Excellent technical communication, analytical, and presentation skills. Proven problem-solving and decision-making abilities. Ability to build and maintain collaborative relationships with global, cross-functional teams. Proficient in Microsoft Office (Excel, Word, Outlook, SharePoint); CAD or modeling tools a plus. Highly motivated, proactive, and results-oriented.A bit about us:
- Our client is an industry leading manufacturing company that delivers state of the art products to the steel and iron industry Why join us?
- Medical Dental Vision PTO 401K and more!