Visitor Experience Assistant Supervisor, Butterfli

at Chicago Botanic Garden in

Glencoe, Illinois, United States Job Description Title:

Visitor Experience Assistant Supervisor, Butterflies & Blooms Exemption Status:

Nonexempt Department:

Public Programs/Visitor Experience Reports to: managers, Public Programs, and Visitor Experience Year-Round;

Part-Time Supervises:

Butterflies & Blooms facilitators and volunteers Year-round Part-time employees scheduled to work 29 or less hours per week are eligible for the following

Benefits:

Paid vacation, sick, personal, holidays Wellness initiative benefit, Employee Assistance Program (EAP), Retirement plan Holiday Thank you pay Garden membership - free to employees at Household Plus level Discounts to Garden Shop, Cafe, Garden-sponsored educational classes Employee events

Compensation Philosophy:

At the Chicago Botanic Garden, our compensation philosophy is rooted in our core values: Growth, Understanding, Resilience, and Trust through Transparency. We are committed to creating a workplace where everyone feels respected, valued, and appreciated. Our objective is to create compensation and growth opportunities for our employees that are highly competitive, internally equitable and transparent. The foundation of our efforts is a straightforward approach that can be easily communicated by managers with defined pay ranges for all positions. When posting job openings, we share the minimum salary up to the budgeted amount. The starting salary for new staff members is determined by considering the salary range assigned to the position and by reviewing the candidate's qualifications for the job as compared with job responsibilities. Prior work experience should be considered in determining the salary offer, provided that it is relevant to the job. Additional factors such as secondary language proficiency or advanced degrees that enhance performance may also be considered. A candidate's salary may exceed the minimum amount based on factors such as experience, additional skills (e.g., secondary language proficiency), or pertinent degrees that enhance the individual's contribution to the role but are not required. Opportunities for increased compensation are provided through referral bonuses, shift differentials, Thank You Pay, promotions, and periodic pay increases based on the Garden's overall performance and financial budgets. Our total compensation and benefits package is people centric. We prioritize employee wellness across three pillars: physical, mental, and financial. Our goal is to offer innovative total rewards that support continuous professional growth, personal development, and provide the flexibility needed to balance personal and professional commitments.

Position Overview:

This is a year-round part-time position with variation to schedule, depending on the season: Approximately mid-May through

August:

The position will focus on Butterflies & Blooms in a full-time capacity. Responsibilities include administering, managing, and supporting all aspects of the Butterfly & Blooms attraction, as well as the daily operations, staffing, training, and providing excellent visitor experiences. Approximately September through

May:

The role transitions to support Visitor Experience in a part-time capacity. Duties include admission cashiering, ticket scanning, working evening events, and other assigned tasks.

Responsibilities Butterflies & Blooms:

Ensure a full roster of B&B volunteers and staff Maintain required staffing levels inside the attraction Support B&B staff and volunteers on day-to-day concerns and ongoing training Gain subject matter competency working with the B&B horticultural staff and Visitor Program staff Maintain daily communication with horticultural staff to learn about plants, arrival of pupae and any changes in the attraction Work with the Public Programs Manager to support the interpretive and educational aspects of the attraction and manage other aspects of the attraction as requested by the manager Mentor and coach staff and volunteers to create an outstanding volunteer experience Conduct staff and volunteer B&B training in conjunction with Volunteer Services, Public Programs, and Horticulture Departments Interact with visitors using exceptional customer service standards and address their needs promptly

Visitor Experience:

Work with Visitor Experience from early September to May 15 by supporting VE operations in admission cashiering, admission scanning during both day and evening hours. Work includes operations at multiple sites, redemption areas-both indoor and outdoor-and other duties as assigned. Work with Visitor Experience on special Garden events including Orchid Show, Bulb Sale, Night of 1,000 Jack-o'-Lanterns, and Lightscape. Nights and weekends will be required. Work in October, November, and December will be during the afternoon and evening hours. Hours working with Visitor... For full info follow application link. Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities To view full details and how to apply, please login or create a Job Seeker account