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Customer Service Manager

Job

Waterstone Human Capital USA

Medinah, IL (In Person)

Full-Time

Posted 1 week ago (Updated 19 hours ago) • Actively hiring

Expires 7/23/2026

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Job Description

Customer Service Manager at Waterstone Human Capital USA Customer Service Manager at Waterstone Human Capital USA in MEDINAH, Illinois Posted in about 6 hours ago.
Type:
full-time
Job Description:
????
CUSTOMER SERVICE MANAGER
| Schaumburg, IL ???? Before applying, please make sure you meet ALL of the following: ? Bachelor's Degree (REQUIRED) ? Customer Service leadership experience within a manufacturing company ? B2B manufacturing experience Unfortunately, candidates who do not meet all three requirements will not be considered. A well-established, family-owned manufacturer (~500 employees, ~$100M annual revenue) is seeking a Customer Service Manager to lead and develop a team of CSRs! ???? Schaumburg, IL ???? On-site Monday-Friday ????
Base Salary:
Up to ~$100K ????
Hours:
Monday-Friday, 8:00 AM-5:00 PM (fully onsite) ????
Team Size:
Managing 8-10 customer service reps What you'll be doing: ???? Leading, coaching, and developing a customer service team ???? Driving customer satisfaction, order management, and issue resolution ???? Partnering closely with Sales, Production, Shipping, and Operations ???? Improving processes, systems, and overall customer experience ???? Supporting major customers and distributors while helping solve complex business challenges Why people like this opportunity: ? Stable, growing family-owned business ? Visible leadership role with direct impact on the organization ? Collaborative culture with cross-functional exposure ? Opportunity to make meaningful process improvements If you're currently leading customer service within a B2B manufacturing environment and looking for your next leadership opportunity, I'd love to connect.