Service Coordinator

Service Coordinator Renewal by Andersen - 3.3 Peoria, IL Job Details Full-time $20 - $24 an hour 2 days ago Benefits Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Teamwork Customer relationship building Active listening Phone communication Service scheduling Logistics customer service Team scheduling Post-sales issue resolution High school diploma or GED Managing clients in a customer support role Attention to detail Customer engagement Construction CRM system proficiency Technical Proficiency Logistics planning Client interaction via phone calls Full Job Description At Renewal by Andersen we are seeking a tech-savvy, Highly organized Service Coordinator who thrives in a fast-paced, customer-focused environment. This role is ideal for someone who enjoys problem-solving, working with data and systems, and supporting both customers and field teams to deliver exceptional service experiences. The Service Coordinator plays a key role in Scheduling, Logistics coordination and Customer Communication — particularly in a timely manner with a cared for response. This position directly impacts customer satisfaction and Net Promoter Score (NPS).

Key Responsibilities:

Coordinate service jobs from intake to completion using CRM and scheduling systems Communicate professionally with customers regarding service issues, delays, and resolutions Attentive listening skills with desire to capture and share details Manage logistics for parts, materials, and technician schedules Maintain accurate job records, notes, and documentation in CRM Identify complex service concerns and notify management team Ensure all interactions reflect world-class customer service and brand reputation

Required Skills & Experience:

Experience working in a CRM, Scheduling, Logistics and Communication Systems Strong phone etiquette and professional written communication Experience handling customer concerns or product/service issues High attention to detail and ability to gain specifics through communication Strong organizational and prioritization skills Confident in using technology and learning new systems Ability to remain calm and solution-focused under pressure Team-oriented mindset with accountability and ownership Preferred /

Bonus Experience:

Construction, window, or door industry experience Logistics or service coordination background Familiarity with work order systems or field service platforms Experience supporting NPS or customer satisfaction initiatives

Growth & Culture:

We are a growing company that values continuous improvement, teamwork, and learning. Focus on feedback is a gift for continuous and innovative improvements. This role offers opportunities for professional growth for candidates interested in advancing in operations and customer experience.

Benefits:

401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

Service Admin:

2 years (Required)

Home Improvement :

1 year (Preferred)

Admin:

2year (Required)

Service Coordinator:

1 year (Preferred)

Pay:

$20.00 - $24.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person