Shop Coordinator

Shop Coordinator Endeavor Technologies, Inc. Saint Charles, IL Job Details Part-time | Full-time 10 hours ago Benefits Health savings account Paid holidays Disability insurance Dental insurance Flexible spending account Paid time off Vision insurance 401(k) matching Life insurance Qualifications Contract documentation review Contract review Microsoft Excel Microsoft Outlook Electro-mechanical components Phone communication Packing NetSuite Mid-level Administrative experience High school diploma or GED Packaging Receiving shipments Manufacturing Cross-functional collaboration Associate's degree Manufacturing company experience Communication skills Cross-functional communication Order fulfillment Client interaction via phone calls Full Job Description Shop Coordinator About the Role Endeavor Technologies, a Kurz Solution, is seeking a highly organized and customer-focused Repair / Shop Coordinator to support our service operations. This role serves as the central point of contact for incoming customer inquiries and plays a critical role in coordinating repair activities within the shop. Working closely with our Customer Service and Shop teams, you'll help ensure smooth job intake, accurate documentation, and timely shipment of repaired equipment. This is a hands-on, fast-paced role ideal for someone who enjoys multitasking, problem-solving, and collaborating across departments. This is a 30-hours per week role with potential for 40-hours per week in the future. Key Responsibilities Customer & Administrative Support Serve as the first point of contact for customers via phone and email Gather and document incoming job information Create and manage cases, RMAs, service reports, and inspection jobs in NetSuite Confirm asset receipt and review incoming contracts Service Coordination Support the CSR team with job tracking and updates Maintain the shop shipping list and coordinate with shop managers on upcoming shipments Process component parts orders and manage shipment tracking information Conduct final contract reviews, including customer communication for shipping and payment details Job Completion & Documentation Assist with job costing, including time entry validation and work order completion Close completed and scrapped jobs in the system Update customer records with specifications and relevant job details Shipping & Receiving Support (as needed) Package products for shipment Take and document incoming/outgoing photos Verify and apply nameplates to equipment Qualifications High School Diploma required; Associate degree preferred Proficiency in Microsoft Office (Excel, Word, Outlook) Experience in industrial, electro-mechanical, manufacturing, or distribution environments preferred Familiarity with ERP systems (NetSuite a plus) What You Bring Strong organizational and multitasking skills in a fast-paced environment Ability to work independently and take initiative Comfort communicating with customers via phone and email Willingness to be hands-on, including light lifting and occasional shop support Clear and professional communication skills A collaborative mindset and commitment to team success A strong customer service orientation Keys to Success Demonstrates strong alignment with company core values Maintains responsiveness and accessibility to customers Communicates clearly across teams and with clients Works effectively with internal stakeholders to resolve challenges Benefits Medical, Dental, and Vision Insurance Health Savings Account (HSA) & Flexible Spending Account (FSA) 401(k) with company match Life Insurance Short- and Long-Term Disability Paid Time Off & Holidays Company-paid training and development XJ6