Customer Service Manager

On behalf of our client we are looking for an experienced Customer Service Manager to lead and manage our customer service operations in Elkhart, Indiana. This role involves overseeing a team of service experts, driving process improvements, and ensuring exceptional experiences for both customers and employees. The ideal candidate will bring strong leadership skills, operational expertise, and a passion for delivering outstanding service.

Compensation:

$60k-$80k + 10% bonusMonday-Friday Onsite 8:00am-5:00pm

Benefits:

Medical, Dental, Vision, 401k, PTO, Sick daysOur specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster

Responsibilities:

• Supervise and guide the customer service team of 10-15 people. including hiring, training, scheduling, and conducting performance evaluations
• Call center experience
• Foster a collaborative and high-performing team.
• Oversee daily customer service operations.
• Identify and address operational challenges.
• Ensure adherence to company policies, procedures, and safety standards.
• Provide administrative support to the District Manager.
• Recommend and implement process improvements.