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Customer Service Manager

Job

Robert Half

Elkhart, IN (In Person)

$70,000 Salary, Full-Time

Posted 04/21/2026 (Updated 1 week ago) • Actively hiring

Expires 7/10/2026

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Job Description

Customer Service Manager at Robert Half Customer Service Manager at Robert Half in Elkhart, Indiana Posted in 5 days ago.
Type:
full-time
Job Description:
On behalf of our client we are looking for an experienced Customer Service Manager to lead and manage our customer service operations in Elkhart, Indiana. This role involves overseeing a team of service experts, driving process improvements, and ensuring exceptional experiences for both customers and employees. The ideal candidate will bring strong leadership skills, operational expertise, and a passion for delivering outstanding service.
Compensation:
$60k-$80k + 10% bonus Monday-Friday Onsite 8:00am-5:00pm
Benefits:
Medical, Dental, Vision, 401k, PTO, Sick days Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster
Responsibilities:
  • Supervise and guide the customer service team of 10-15 people. including hiring, training, scheduling, and conducting performance evaluations
  • Call center experience
  • Foster a collaborative and high-performing team.
  • Oversee daily customer service operations.
  • Identify and address operational challenges.
  • Ensure adherence to company policies, procedures, and safety standards.
  • Provide administrative support to the District Manager.
  • Recommend and implement process improvements.
Requirements:
  • Proven experience in customer service leadership, preferably in a high-volume environment.
  • Strong organizational and people management skills, including hiring, training, and performance evaluation.
  • Ability to foster a positive team environment and drive employee engagement.
  • Proficiency in managing customer accounts and resolving escalated issues.
  • Familiarity with call center operations, metrics, and best practices.
  • Excellent communication skills with a focus on customer satisfaction and problem-solving.
  • Experience with operational systems and process improvement initiatives.
  • Ability to manage administrative tasks and provide high-level support to leadership.