Unit Customer Experience Manager I

Unit Customer Experience Manager I Ikea us - 3.7 Fishers, IN Job Details Full-time $84,503 - $125,698 a year 19 hours ago Benefits Paid parental leave Paid holidays Health insurance Dental insurance Paid time off Parental leave Vision insurance Referral program Retirement plan Pet insurance Qualifications Community relationship building Full Job Description "You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and . Join the team and start a better life for yourself." Location Fishers Employment type Full Time Permanent Department Customer Relations Anticipated Closure Date 2026-06-01 You already applied for this job. Unit Customer Experience Manager I with Facebook Unit Customer Experience Manager I with LinkedIn Unit Customer Experience Manager I with Twitter Candidate profile (title) Why we will love you Candidate profile (text) - Default language A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and your uniqueness. Join our team and start a better life for yourself. Key responsibilities (title) What you'll be doing day to day Key responsibilities (text) • Ensures a great IKEA shopping and brand experience to drive repeat visitation to IKEA. Utilizes customer insights and feedback to improve customer satisfaction and ensure a seamless shopping experience from home to home. Ensures a better understanding of the local customer, market and community to enable a better local connection to the store experience, solutions, and commercial calendar Ensures that the Customer Experience team works in compliance with the IKEA code of conduct and IKEA Employment Standards. Manages local community involvement and stakeholder relations, including public affairs. Identifies, recruits, retains and develops talent to secure a diverse, competent, high performing team and future succession. Supports the leaders in doing the same with their co-workers. s knowledge and good examples within your country to support competence development. Oversees the local business plan and logistics action plan by ensuring these actions are implemented. Ensures proper follow up to make adjustments when necessary. Leads the Loyalty and Customer Service team and working in collaboration with the Commercial Team, Logistics team to secure a seamless and high quality multichannel shopping experience" Team vision ( title) Together as a team Team vision (text) At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people! Let's connect ! Let´s connect

JOB TYPE

Permanent, Full Time

BENEFITS ELIGIBLE

Yes

RELOCATION

Not eligible

HOURS:

40 The pay range for this role is $84,503 - $125,698 At IKEA, taking care of our co-workers and their dependents is a top priority. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more! Generous paid time off, holiday and sick time WiselyPay - get earned wages up to two days early Paid parental leave (up to 16 weeks) KinderCare tuition discount Retirement and bonus plans Co-worker discount, meal deal, and referral bonus Pet insurance program Education assistance and learning programs Safety shoe reimbursement 24/7 telehealth visits Dental and vision plans Medical and Rx plans (must work min. 20 hrs/wk) A fun and inclusive work environment Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role. The starting rate/ salary for this position ranges from 84503 USD to 125698 USD and will be based on relevant work experience. Why you will love us From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, "to create a better everyday life for the many people" inspires and guides us in everything we do. This is IKEA. What we all have in common Living our values Being your unique self, while respecting and including others A passion for home furnishing Performing & delivering while learning & developing Having fun!