Customer Account Coordinator

Customer Account Coordinator Confidential Fort Wayne, IN Job Details Full-time 1 day ago Benefits Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance 401(k) matching Life insurance Qualifications Computer operation Computer literacy High school diploma or GED Data entry Organizational skills Manufacturing Order entry Manufacturing company experience Full Job Description

• Must have experience working in a manufacturing environment
• Seeking a career-minded and energetic individual to join our Fort Wayne office team as a full-time Customer Account Coordinator.

The Customer Account Coordinator acts as a liaison between our customers, sales team, and internal departments; working with accuracy and efficiency to provide product & services information and resolve any emerging problems that our customer accounts might face in order to deliver quality customer service. The ideal candidate should have strong communication, computer, and math skills, be detail oriented, as well as have a high level of multi-tasking and organization skills. A good team spirit is a must! Essential Duties & Responsibilities

• Receive, enter, and arrange customer quotes, orders, and deliveries.
• Receive incoming requests for information and respond to requests and inquiries by email, phone, and by assisting walk-ins in a timely manner.
• Communicate with customers and internal departments on order details to ensure up-to-date order status and changes via phone, online, and in-person.
• Coordinate and follow up with customer complaints alongside the Quality Manager.
• Maintain electronic and hard copy files.
• Set up and maintain new and established customer accounts. Education and Experience
• 1+ year experience in customer service in a manufacturing environment working extensively with customers.
• High school diploma or GED required, college degree preferred and/or equivalent experience & training. Key Competencies
• Outgoing and personable with strong interpersonal skills
• Communication skills - verbal and written
• Proficient math skills (ie: calculate figures & discounts, fractions, and measurements)
• Strong working knowledge of essential computer systems (Microsoft office, word, excel, etc.

) The company offers its employees excellent benefits, including medical, dental, life insurance, 401k, & tuition reimbursement. Interested applicants should submit a resume.

Job Type:

Full-time Shift:

8 hour shift Day shift

Experience:

Customer Service:

1 year (Required) B2

B Order Processing:

1 Year (Preferred)

Work Location:

In person

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

Manufacturing:

1 year (Required)

Location:

Fort Wayne, IN 46802 (Preferred)

Work Location:

In person