Assistant Service Manager

Assistant Service Manager Direct Hire Rossville, IN About Acculevel:

Acculevel is a trusted leader in home repair, specializing in foundation repair, basement waterproofing, crawl space encapsulation, and concrete leveling. We pride ourselves on helping homeowners preserve and protect their greatest asset. Our success is built on integrity, high-quality workmanship, and honest, transparent customer service. Position Summary We are looking for an energetic, data-driven, and people-focused Assistant Service Manager to join our leadership team. In this role, you will work side-by-side with the Service Manager to lead, mentor, and optimize our team of Service Technicians. You will play a crucial part in managing daily service operations, driving key performance metrics, ensuring top-tier service delivery, and fostering a culture of accountability and continuous improvement. If you are a problem-solver who thrives in a fast-paced environment and knows how to motivate a field team, we want to hear from you. Key Responsibilities1.

Team Leadership & Oversight Supervise Field Technicians:

Assist in overseeing daily schedules, dispatching, and field operations for our Service Technicians.

Coaching & Development:

Provide ongoing mentorship, technical support, and performance feedback to technicians to help them succeed and grow.

Quality Assurance:

Conduct random job site audits and review completed work orders to ensure all repairs meet Acculevel's strict quality and safety standards. 2.

Performance Tracking & Metrics Monitor KPIs:

Track and analyze key performance indicators (KPIs) including response times, first-time fix rates, customer satisfaction scores (CSAT), and technician efficiency.

Drive Revenue & Retention:

Review maintenance contract renewals and identify opportunities for technicians to offer upsells or additional necessary solutions to homeowners.

Performance Reviews:

Assist in conducting formal and informal performance evaluations, implementing corrective action or improvement plans when necessary. 3.

Departmental & Operational Support Escalation Management:

Serve as a point of contact for complex customer inquiries or complaints, resolving issues quickly to maintain high customer retention.

Process Improvement:

Partner with the Service Manager to streamline workflows, optimize routing, and update standard operating procedures (SOPs).

Inventory & Assets:

Help manage department assets, including fleet vehicles, specialized tools, and safety equipment.

Qualifications Experience:

2-4 years of experience in service operations, field management, or a supervisory role (experience in residential construction, foundation repair, waterproofing, or home services is a major plus).

Data Literacy:

Proven ability to read, interpret, and drive team performance using operational metrics and KPIs.

Tech-Savvy:

Strong proficiency with Service CRM software (e.g., ServiceTitan, Salesforce, or similar dispatch tools) and Microsoft Office/Google Workspace.

Communication Skills:

Exceptional verbal and written communication skills; ability to balance firm accountability with empathetic leadership.

Problem Solver:

Calm under pressure with a knack for handling logistics puzzles and de-escalating customer issues.

License:

Valid driver's license and a clean driving record.

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person