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Job Description
Home Service Manager Luna Heating and Cooling Leawood, KS Job Details Full-time $75,000 - $130,000 a year 1 hour ago Benefits Paid training Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance Professional development assistance Opportunities for advancement Life insurance Qualifications Vendor relationship building Customer communication High school diploma or GED Dispatching Team development Hiring Recruiting EPA Certification Full Job Description Service Manager - Roles & Responsibilities Luna Heating and Cooling Position Summary The Service Manager is responsible for leading the service and installation departments to achieve operational excellence, profitability, and exceptional customer satisfaction. This role ensures efficient field operations, strong team performance, and adherence to company standards, while fostering a culture that reflects Luna Heating and Cooling's values. Key Responsibilities Leadership & Team Management Lead, coach, and develop service and installation technicians to maximize performance and growth Recruit, interview, hire, and onboard new technicians and apprentices Conduct performance evaluations, disciplinary actions, and implement improvement plans when necessary Hold technicians accountable to company standards, KPIs, and performance expectations
Conduct:
Daily huddles (review availability, scheduling, and projected revenue) Weekly team meetings (training, KPIs, updates) Weekly one-on-one meetings with technicians Provide ongoing technical, customer service, and communication training Operations & Financial Performance Drive revenue growth and profitability by managing: Labor margins Callback ratios Job costing and gross margins Monitor monthly revenue goals and track pace (HS month-to-date performance) Review and audit ServiceTitan data: Job types, invoices, summaries, and forms Manage and report KPIs for both team and individual technicians Pull and review job costing reports for service and installations Ensure proper capacity planning to meet revenue goals Field Operations & Dispatch Support Oversee scheduling and dispatch to ensure the right technician is assigned to each job Support dispatch with prioritization, efficiency, and accuracy of calls Run service calls as needed while prioritizing management responsibilities Conduct ride-alongs, job site inspections, and quality control checks Ensure all service tickets are accurate, complete, and maximize sales opportunities Customer Experience Monitor customer satisfaction daily and resolve issues same-day Ensure clear communication with customers regarding services, concerns, and solutions Promote and ensure technicians communicate the value of maintenance memberships (Stellar Protection Plan) Ensure all incomplete work is properly rescheduled Safety & Compliance Enforce OSHA and company safety standards Conduct safety training and regular "Toolbox Talks" Investigate incidents and implement corrective actions Maintain safe working conditions for all field employees Minimize legal risk through proper documentation and reporting Fleet, Inventory & Facilities Management Manage fleet operations including: Monthly vehicle audits Maintenance scheduling, repairs, and cleanliness Fleet reporting to Operations Manager Ensure all vehicles are properly stocked and inventoried Oversee warehouse organization, inventory, and material management Coordinate equipment and materials for upcoming jobs Manage warranty parts, claims, and returns Systems, Processes & Continuous Improvement Implement and improve service and installation processes for efficiency and profitability Manage and optimize
ServiceTitan:
Pricebook updates (equipment, services, materials) Inventory tracking implementation Training for technicians and office staff Manage NUVE and performance testing programs Develop and enforce best operational practices Vendor & Internal Coordination Communicate with vendors to negotiate pricing and manage supply needs Coordinate warranty and project work with RNC/CNC teams Assist with CLR Supply orders and pricing Strong organizational, analytical, and problem-solving skills Excellent customer service and communication abilities Proficient with ServiceTitan, mobile technology, and reporting tools Education & Certifications EPA Certification (Required) High School Diploma or GED (Required) NATE Certification (Preferred) HVAC Certification or Technical Diploma (Preferred) Working Conditions & Physical Requirements Work in indoor and outdoor environments with varying temperatures Ability to: Lift 50+ pounds Work in attics, crawlspaces, and elevated areas Stand, bend, kneel, and climb as needed Willingness to work extended or non-standard hours when required Core Expectations Lead by example with professionalism, accountability, and integrity Maintain a strong customer-first mindset Drive performance, efficiency, and profitability Uphold Luna Heating and Cooling's culture and values at all times
Pay:
$75,000.00 - $130,000.00 per year
Benefits:
Dental insurance Health insurance Life insurance Opportunities for advancement Paid time off Paid training Professional development assistance Tuition reimbursement Vision insurance
