Team Leader, Customer Experience & Outreach

Team Leader, Customer Experience & Outreach Crate and Barrel - 3.6 Leawood, KS Job Details Full-time 4 hours ago Benefits Store discount Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Benefits from day one Life insurance Qualifications Google Workspace Retail industry sales team management Sales management Customer service Expense management Sales training Mid-level Sales team management Performance management Team development Hiring Schedule management Store management Sales coaching Mentoring Recruiting Productivity software 1 year Loss prevention Retail management Leadership Communication skills Time management Staff development Mobile devices

Full Job Description Location:

Leawood, Kansas We inspire purpose-filled living that brings beauty and quality to the modern home. Together, we achieve. Associates across our business drive results, innovate, and inspire. Drawn together by our shared values and passion for our customers and our brands, we deliver home furnishings that are expertly designed, responsibly sourced, and bring timeless style and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding. We're here for it. We think you should be too. Energetic and customer-focused, the Team Leader - Customer Experience & Outreach drives sales performance and store excellence by leading, coaching, and developing the sales team. Reporting to the Assistant Store Leader - Design & Trade, you recruit, train, and mentor associates, including holiday hiring support and performance management. You ensure an exceptional in-store customer experience, guiding clienteling, Registry, CBHCC routines, and concierge coaching. Additionally, you support store operations and activations, including events, demonstrations, brand presentation, financial auditing, scheduling, and expense management, while monitoring floor activity and providing ongoing feedback to maximize team and store success. A day in the life as a Team Leader, Customer Experience & Outreach... Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader Coach associates on exceptional performance and maintain a strong visible presence in the department/work area In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD) Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors What you'll bring to the table... Strong communication and interpersonal skills Excellent organizational and time management skills Strong problem solving skills Demonstrated ability to execute and drive results Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed Majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly Ability to be in the store as the Leader on Duty multiple times a week Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management We'd love to hear from you if you have… 1+ years customer service or retail leadership experience Experience with Microsoft Office, Google applications, computer systems and tablet devices Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends Job

ID R24374

Date posted 04/30/2026 Position Type Full Time Our commitment to our associates is of the utmost importance. One of the reasons the company attracts such a diverse group of associates is that we offer a full menu of benefits that are relevant to their lives, both on and off the job. We are proud to offer a comprehensive compensation and benefits package to support eligible part time and full time associates and their families, including: Medical/Dental/Vision Life insurance and Disability Retirement and 401(k) match Paid time off, wellness time and volunteer time Merchandise discount and EAP resources Tuition Reimbursement Many of these benefits begin on day one, and extend to eligible dependents. To learn more about available benefits please click https://jobs.crateandbarrel.com/benefits Euromarket Designs, Inc., which does business as Crate & Barrel, Crate & Kids, CB2 and Hudson Grace, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State /

City Compliance:

The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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