Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Customer Service Coordinator
Job
CSW Industrials, Inc.
Wichita, KS (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
48
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Customer Service Coordinator CSW Industrials, Inc. Wichita, KS Job Details Full-time 10 hours ago Qualifications Customer communication Employee relationship building High school diploma or GED Stakeholder relationship building Full Job Description Responsibilities Communicate effectively with customers, contractors and architects through various channels Respond promptly to customer inquiries, acknowledge and resolve customer complaints, communicate and coordinate with colleagues as needed Coordination of Orders, Quotes, Samples, and Detail Requests oOrder entry into JD Edwards (JDE) database oOrder completion/preparation of orders for Scheduling oEntry or approval of physical samples / literature oEntry or approval of detail requests to Drafting oQuoting for reps or customers Offer solutions for problems with product or processes and initiate preventative and corrective actions Maintain accurate detail of job history in the ERP system and Sales folders •Provide special pricing for reps as needed•Perform other duties as needed Knowledge & Skills Ability to communicate professionally and effectively both orally and in writing A passion for helping others and a positive, solution- oriented attitude Ability to develop and maintain strong relationships with clients and team members Ability to maintain composure during difficult conversations Ability to multi-task and prioritize tasks in accordance with business needs Technical aptitude and ability to effectively utilize Microsoft suite programs and an ERP system and runreports Experience 2 or more years of experience in a customer service role utilizing an online ordering platform andproviding technical support Experience troubleshooting technical problems and providing solutions Experience utilizing MS Suite, Crystal Reports, and ERP software Experience working with or in architectural, construction, or engineering firms or similar is preferred Education High school diploma or equivalent is required Post-secondary technical education preferred Other Requirements Physical- This position operates in a professional office environment. This role routinely uses standardoffice equipment such as computers, phones, photocopiers, and filing cabinets.