Bilingual Scheduling Coordinator(Haitian Creole & English)

Bilingual Scheduling Coordinator(Haitian Creole & English) Vine Homecare, Inc. Danvers, MA Job Details Full-time $24 - $26 an hour 1 hour ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Flexible schedule Life insurance Retirement plan Qualifications Computer operation Customer service English High school diploma or GED Haitian Creole Front desk Computer skills Associate's degree Office experience

Full Job Description Job Summary:

Vine Homecare Inc. is seeking a highly organized and energetic Bilingual Patient Care Coordinator/Scheduler(Haitian Creole & English) to become a part of our professional office team. The ideal candidate will be responsible for scheduling all of ASAP, HMOs and private pay cases.

Responsibilities:

• Coordinates and performs all scheduling functions as detailed by the scheduling policy in accordance with client needs, employee qualifications and availability.
• Fills all accepted cases and to inform and seek Team Leader's counsel and intervention when shifts are not filled.
• Ensure all shifts are filled in order to meet patient's needs and maintain/increase revenues.
• Constantly responds to changes in caregiver work schedules as necessary, especially call-out and time off request.
• Counsels employees regarding policies and procedures and answer questions from field staffing regarding their schedules.
• Documents changes in client service hours, performance issues relating to clients, employees and every communication between the case managers, client or family member.
• Informs the administrator or office manager of any known personnel problems, client complaints and scheduling concerns that will impart overall department/agency operations.
• Receives daily reports at the beginning of each business day from the On-Call Coordinator regarding any scheduling or staffing activity occurring outside routine office hours.
• Gives daily reports at the end of each business day to the On-Call Coordinator regarding scheduling or staffing activity that differs from the supplied printed schedule.
• Conduct all business calls and interactions with proficiency, accuracy, and in a professional manner.
• Provide prompt response to client or referral source regarding department/agency services, associated fees, and availability of staff.
• Files all incoming documents timely and efficiently keeping all HIPPA information secured.
• For new referrals, call client to ascertain when and time to provide services and discuss briefly the service plan.
• Follow-up phone call to the client after services has been rendered by the worker to gauge client level of satisfaction with our service and the worker also.
• Calls answering service at the beginning of each business day and obtains any information reported outside routine office hours, communicates any pertinent information, and confirms the specific individual on call.
• Ensures receipt of appropriate paperwork including time slips and all supporting documents from field staff.
• Ensures timely verification of authorized hours of care to ensure that scheduled services have been delivered in order to expedite the billing process.
• Participates in Quality Improvement process and assists supervisor in data collection and compilation on an ongoing basis.
• Notifies the administrator of emergencies, sickness, and other imminent occurrences that may affect the client or worker caseload as quickly as possible relative to the event's occurrence.

Qualifications/ Requirements:

• H igh school diploma, equivalent GED or Associate or Bachelor Degree preferred
• Basic knowledge of Computer Skills.
• Previous scheduling experience preferred
• Ability to handle multiple tasks efficiently and timely.
• Must have good customer service skills.
• Ability to function independently and demonstrate initiative.
• Possess strong written and oral English communication skills and fluent in Haitian Creole
• Team player with an 'all hands-on deck' attitude.
• Exceptionally strong work ethic.
• Ability to work independently and meet fast paced, established deadlines
• Minimium of 2 years working experience preferred.

Job Type:

Full-time Pay:

$24.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Retirement plan Vision insurance

Education:

Associate (Required)

Experience:

Work:

2 years (Required)

Language:

SPeak Hitian Creole and English Fluently (Required) Ability to

Commute:

Danvers, MA 01923 (Required)

Work Location:

In person