Customer Service/Account Manager

Are you looking for a new contract? We have a CSR/Account Manager/Admin Assistant opening in Danvers that ensures customer expectations are accurately determined and are fully met.

JOB DUTIES

• Places customer orders via telephone, email, or electronic methods.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May support specific customer(s).
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

High school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• MS Office Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Strong computer skills.
• Reliability, organization, and attention to detail required.