Insurance Account Manager

Insurance Account Manager | $60,000 to $75,000

Salaried Work Schedule:

Monday through Friday | 9:00am to 5:00pm

Location:

Danvers MA Job Duties:

This role is ideal for a service-driven professional who thrives in a fast-paced environment, values strong client relationships, and enjoys working as part of a collaborative team. You'll play a key role in delivering responsive day-to-day service, maintaining account accuracy, and supporting both client retention and growth. Manage a portfolio of personal and commercial lines accounts , building and maintaining strong client relationships through responsive, high-quality service Respond promptly to client inquiries, service requests, and issues to ensure a high level of customer satisfaction Review client exposures and existing policies to ensure appropriate coverage; process policy updates and changes as needed Collaborate with producers to support new business, including quoting, binding, and onboarding new accounts Deliver accurate, timely day-to-day service while effectively prioritizing workload to meet deadlines and service standards Monitor carrier turnaround times and follow up on policies, endorsements, and claims to ensure efficient processing Conduct regular account reviews focused on retention, coverage accuracy, and identifying cross-selling opportunities

What You Start Out With:

Established client base and strong carrier relationships across MA, NH, ME, and CT Opportunity to manage a diverse book with the support you need to succeed Close collaboration with experienced producers and team members who genuinely support one another Long-term growth potential within a stable, community-focused agency Townsend Insurance Group | Danvers MA We are a local independent insurance agency, specializing in a wide range of insurance products for personal and business needs. We pride ourselves on wonderful customer service and being attentive to their needs, we do not work for insurance carriers; we work to serve our customers.

Benefits:

Health, Dental, and Vison Insurance, 401K with employee contribution, 2 Weeks (80 hours) Paid Vacation Time - Accrued, 6 Sick Days Per Year, 2 Personal Days, 9 Paid Holidays, 3 Floating Holidays (Presidents Day, Columbus Day, and Veterans Day), 12

Hours of Volunteer Time Qualifications:

3-5 years of prior insurance industry experience preferred High school diploma or the recognized equivalent, required Must have an active P and C License Proficient in the use of Windows programs including Outlook, Word and Excel