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Customer Success Manager

Job

Robert Half

Haverhill, MA (In Person)

Full-Time

Posted 3 weeks ago (Updated 6 days ago) • Actively hiring

Expires 7/19/2026

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Job Description

Customer Success Manager at Robert Half Customer Success Manager at Robert Half in Haverhill, Massachusetts Posted in 15 days ago.
Type:
full-time
Job Description:
We are seeking a client-focused, detail-oriented professional to lead day-to-day service operations in a high-volume order environment. This is a hands-on leadership role ideal for someone who can develop a team, improve workflows, and maintain a high standard of customer experience. The position requires strong judgment, a proactive mindset, and the ability to leverage systems and data to drive performance and customer satisfaction. Must have experience working in a manufacturing environment and at least 5+ years' experience coaching and developing a customer success team.
Responsibilities:
Lead, coach, and develop a customer service team in a fast-paced environment, driving accountability and performance Oversee a high volume of customer orders and service inquiries, ensuring accuracy across pricing, quotes, credits, and shipping-related requests Manage escalations and resolve complex customer issues while maintaining a consistent, positive experience Analyze performance metrics and operational data to identify trends and support decision-making Develop and deliver onboarding, training, and cross-training programs to support team growth and coverage Collaborate cross-functionally to ensure seamless customer support and operational execution