Client Service Manager - Float

The Brien Center for Mental Health and S Client Service Manager

• Float Pittsfield, MA Apply Float role
• covering North Adams and Pittsfield locations! Weekdays, 1st shift! Job Summary The Client Services Manager
• Float/Coverage is a cross-trained, multi-site position that provides reliable back-up coverage for Client Services Manager (CSM), Client Support Staff (CSS), and Medical Assistant (MA) functions when vacancies, PTO, call-outs, or high-volume surges create onsite gaps.

The primary purpose of this role is to stabilize daily clinic operations across multiple locations, so the Client Services Check-In & Operations Manager is not routinely pulled into frontline coverage. Like other CSM roles, this position maintains cross-functional working relationships with medical records support staff and partners closely with Division leadership, the Client Services Scheduling HUB, Billing/RCM, Facilities, and IT to keep front-end workflows consistent, compliant, and client-centered across sites. This role supports consistent check-in and registration quality, day-of problem solving, client financial communications, documentation workflow routing, and clinic readiness. When assigned to MA coverage, the Float/Coverage role performs only those MA tasks that are within training, competency, and required credentialing, following Brien Center policies and clinical leadership direction. Qualifications, Experience and Education Education & Qualifications

• High school diploma/GED required; Associate\'s degree preferred.
• Minimum 3 years of experience in a high-volume medical or behavioral health setting (front office/check-in/registration or similar).
• Demonstrated ability to solve problems quickly, manage competing priorities, and remain calm and professional in fast-paced clinic environments.
• Strong customer service skills and ability to communicate effectively with clients, Division leadership, clinical teams, and administrative partners.
• Must have reliable personal transportation and the ability to travel between Brien Center locations in the Pittsfield and North Adams area, and work variable schedules as needed to meet coverage needs. Travel between Brien Center locations during the workday will be reimbursed in accordance with The Brien Center\'s standard mileage reimbursement rate (per policy). Knowledge, Skills and Abilities
• Reliability, flexibility, and readiness to move between locations and duties without loss of quality.
• Accurate data entry and strong attention to detail (demographics/insurance/consents/scanning/indexing).
• Strong judgment, confidentiality, and ability to follow policy consistently.
• Strong verbal/written communication; customer service orientation; ability to interact effectively across education levels and roles.
• High regard for confidentiality and professional conduct
• Strong understanding of outpatient clinic workflows (scheduling, registration, documentation, billing fundamentals).
• Strong analytical and problem-solving skills; ability to interpret reports and identify trends.
• Demonstrated ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Proficiency with Microsoft Office (Excel, Word, Outlook), comfort with learning new software systems and web-based systems; accurate data entry and attention to detail.
• Commitment to The Brien Center\'s mission, values, and principles of equity, inclusion, and recovery-oriented care. For more information and to apply, please click here. {target="blank" rel="noopener noreferrer"} Active Filters Client Service Manager
• Float Pittsfield, MA Clear All Apply