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E-commerce Customer Experience & Fulfillment Coordinator
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Danique Jewelry
Watertown, MA (In Person)
$47,840 Salary, Full-Time
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Job Description
E-commerce Customer Experience & Fulfillment Coordinator Danique Jewelry Watertown, MA Job Details Full-time From $23 an hour 20 hours ago Benefits Health insurance 401(k) Paid time off Qualifications Packing Shopify E-commerce Photo editing Attention to detail Full Job Description Customer Service & Operations Coordinator (E-commerce Jewelry Studio) Danique Jewelry & Gifts is hiring a full-time Customer Service & Operations Coordinator to join our growing team in Watertown, MA. We are a small, design-focused jewelry and personalized gift company creating meaningful custom pieces for customers across the country. Every order is unique, and accuracy, care, and attention to detail are at the core of everything we do. This role is ideal for someone who enjoys helping customers, is highly organized, and thrives in a fast-paced, hands-on studio environment. You will play a key role in ensuring customers have a smooth experience from order placement to delivery. This is a multifaceted position that combines customer service, order coordination, quality control, and shipping. Responsibilities Respond to customer emails and phone calls in a friendly, professional manner Assist customers with order updates, custom requests, and product questions Review personalized orders for accuracy and completeness before production and shipment Coordinate and prioritize orders to meet deadlines Perform final quality checks on finished jewelry and gifts Package and prepare orders for shipping with care and accuracy Support organization and workflow efficiency in the studio Assist production team during high-volume seasons (especially holidays) Qualifications Strong written and verbal communication skills Excellent attention to detail (critical for personalized orders) Friendly, patient, and customer-focused attitude Highly organized and able to manage multiple priorities Self-motivated and dependable Comfortable working in a fast-paced, deadline-driven environment Strong problem-solving skills and common sense Preferred Experience (not required) Customer service experience E-commerce, fulfillment, shipping, or retail experience Experience with Etsy, Shopify, Amazon, or similar platforms Basic photo editing or design tools (helpful but not required) What We Offer Full-time, stable position Health insurance 401(k) plan Paid time off Bonus opportunities Growth opportunities within the company for the right candidate We are looking for someone who takes pride in their work, enjoys helping customers, and values accuracy and consistency. Schedule Monday-Friday In-person position in Watertown, MA Compensation Starting at $23/hour , with opportunity for performance-based increases and growth within the company. To Apply Please send your resume and a short cover letter explaining why you're interested in this role. We'd also love to hear about any experience in customer service, e-commerce, retail, administration, or small business operations.