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Customer Service Manager

Job

Robert Half

Westford, MA (In Person)

Full-Time

Posted 4 days ago (Updated 6 hours ago) • Actively hiring

Expires 7/24/2026

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Job Description

Customer Service Manager at Robert Half Customer Service Manager at Robert Half in Westford, Massachusetts Posted in 2 days ago.
Type:
full-time
Job Description:
Robert Half is seeking a highly motivated and customer-focused Customer Service Manager to lead our customer service operations. This individual will be responsible for managing the customer service team, overseeing quoting and order activity, maintaining strong client relationships, and ensuring exceptional service delivery. The ideal candidate is a hands-on leader who thrives in a fast-paced environment and is committed to delivering an outstanding customer experience.
Key Responsibilities:
Provide leadership, direction, and support to the customer service team. Manage all aspects of the customer service process, including quotes, sample requests, order processing, and order acknowledgments. Prepare quotes and proposals in response to customer inquiries and requests. Work directly with customers to process orders, resolve issues, and ensure timely communication. Enter and maintain customer and order information within the company ERP/CRM system. Maintain customer records and databases with a high degree of accuracy. Manage internal quote tracking and customer request databases. Respond to customer inquiries and coordinate with appropriate internal departments to resolve issues. Follow up on quotations and proposals to support business development efforts. Collaborate with operations, sales, and management teams to ensure customer satisfaction and successful order fulfillment. Analyze customer concerns and identify opportunities to improve service processes. Perform additional customer service and administrative duties as needed.
Qualifications :
Minimum of 5 years' experience in a Customer Service Role Minimum 3 years' experience in a Managerial Role Have a pleasant and professional demeanor. Strong Communications skills Be well organized, possess the ability to multitask, and be able to work with minimal supervision and from verbal instructions. Proficient with Microsoft Office (Word, Excel & Outlook) Experience with Microsoft Dynamics is a plus. Experience in the Electronics Industry is a plus