Customer Experience Coordinator

Customer Experience Coordinator (CEC) Be the voice of the customer. Drive the experience. Make an impact. If you thrive in a fast-paced environment, enjoy helping people, and like the balance of service and sales, this role puts you right in the center of it all. As a Customer Experience Coordinator, you will be the connection point between our customers, service teams, and sales partners, ensuring every interaction is smooth, professional, and memorable. This is more than a customer service role. It is about owning the customer journey from first contact through resolution, while identifying opportunities to enhance their experience along the way. What You'll Do Customer Support & Service Act as the main point of contact for customers throughout scheduling, service, and follow-upManage service requests from start to finish, including documentation, agreements, and paymentsKeep customer records accurate and up to date in our CRM systemResolve issues quickly, escalating when needed to ensure a strong customer outcome Communication (Inbound & Outbound) Handle inbound calls, emails, chat, and text inquiries with professionalism and urgencyMake outbound calls to confirm appointments, follow up on requests, and support ongoing projectsIdentify and qualify potential leads while delivering a great customer experienceDocument all interactions clearly and accurately Collaboration & Coordination Partner with service technicians, sales reps, and internal teams to keep projects on trackCoordinate schedules and ensure appointments are set up for successSupport Factory Representatives with clear, timely communication Reporting & Improvement Track service results, customer feedback, and lead activityIdentify trends and suggest ways to improve processes and customer satisfactionSupport team goals and take on additional responsibilities as needed