Repair Coordinator II

Job Title:

Repair Coordinator II Duration:

03 months (Up to 2 years for the right candidate)

Location:

Lanham, MD 20706

Hours:

8:30 AM - 5 PM (possible overtime)

Important Note:

This is NOT a warehouse position. About Us The Federal Technical Center (FTC) serves as the premier subscriber depot, delivering unparalleled service to the U.S. Federal Government Market Division customer base. Position Summary The Repair Coordinator is responsible for the proper receipt and tracking of customer subscriber equipment, primarily 2-way radio communication devices. This includes receiving deliveries, unpacking boxes, validating data, engaging with customers, and entering device and customer information into the system.

The ideal candidate is:

Goal-oriented Self-motivated Detail-focused Professional in demeanor and communication Key Responsibilities Receive, unpack, and validate customer devices in the system Engage with customers regarding equipment status and processing Perform accurate data entry of device and customer information Handle customer assets with care and professionalism Collaborate with FTC Service & Sales Teams and direct customer contacts Meet ISO9001 and internal service level objectives Interface assertively and positively with FTC personnel Maintain accountability for workflow and results Use FTC's Oracle-based Service Operating System Adhere to company policies and service cycle targets Demonstrate flexibility and positivity during peak periods (overtime may be required) Main Responsibilities Proficiency in Google Suite and Microsoft Excel Typing speed of at least 30 WPM Ability to lift up to 35 lbs Strong written and verbal communication skills Organizational skills and multitasking ability Customer service experience Team collaboration Answering and filtering incoming calls Ability to work in a fast-paced environment under time constraints Learn and use FTC Service Operating Systems (Oracle, Excel, Salesforce, Dialpad) Follow detailed work instructions Accountability and reliability Positive attitude under pressure Individual contributor and team player Decision-making with minimal supervision over time Strong work ethic and problem-solving skills Required Qualifications & Skills Typing speed of at least 30 WPM Excellent written and verbal communication Strong organizational and multitasking skills Ability to address service-level challenges across all FTC personnel Experience in fast-paced environments with time-sensitive goals Proficiency in Google Suite and Microsoft Excel Willingness and ability to learn new systems quickly Accountability and self-motivation Effective problem-solving skills Ability to lift boxes up to 35 lbs Initiative and sound decision-making with minimal supervision Team player and self-sufficient contributor Strong work ethic and professional demeanor Key Contributions (First 90-120 Days) Become fully proficient in using internal platforms Transition from trainee to self-sufficient agent Deliver consistent, high-quality performance and reliability Must-Have Qualifications As listed in responsibilities above Mid-level experience required

Software Proficiency Oracle Excel Salesforce Dialpad Team Structure & Reporting Department Function:

Receiving Department - scanning, unboxing, organizing, and system entry of deliveries. Additional duties include email and phone support.