Customer Service Office Coordinator FT Monday-Friday ($19.27 - $24.50 per hour)

Customer Service Office Coordinator FT Monday-Friday ($19.27 - $24.50 per hour) Edenwald Retirement Community - 3.5 Towson, MD Job Details Full-time $19.27 - $24.50 an hour 23 hours ago Benefits Free parking Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Gym membership Life insurance Referral program Qualifications Customer communication Teamwork Interpersonal skills High school diploma or GED Attention to detail Desktop applications Computer skills Manual handling Full Job Description Edenwald Senior Living, a premier continuing care retirement community located in the suburbs of Towson, Maryland directly behind the Towson Town Mall is searching for a dynamic Customer Service Office Coordinator in our Maintenance Department. This is a full-time position, Monday through Friday. This is your chance to join an organization that promotes teamwork, excellence, and leadership. Edenwald offers a stellar benefits package including the following: What we offer: A culture of inclusion and belonging which builds on our mission, vision and values. Competitive benefit package which includes CareFirst Blue Cross Blue Shield medical insurance, dental, and vision (two options) Paid short term disability and paid life insurance policy Generous PTO, sick leave, and eight paid holidays Employee Assistance Program for mental health issues Free will preparation services Working Advantage Program with discounts on tickets to theme parks, hotels, flights, movies and plays Travel Assistance Program Credit Union (Point Breeze) 401(k) plan for all employees 21 and older. We have the highest match of the local area retirement communities. We match dollar for dollar up to 5% percent of your salary. You are eligible to join in just 60 days and you're fully vested immediately! Education Assistance - We offer a $4,000 annual scholarship to the college of your choice. Edenwald will also pay off your outstanding student loan! After three years of service, your spouse, your children and even your grandchildren are eligible for the scholarship! A "career for life" approach to professional development. Cafe discount for all meals. Dine with Edenwald's residents! Free, gated parking monitored for security Free "Noom" Weight Loss Program Free gym membership with 24/7 access. Work out with our residents! Free swimming pool access and spa. Come swim with our residents! State of the art community with ongoing expansion plans, upgrades, and design enhancements to ensure Edenwald sets the standard for excellence in the future. Award winning employee recognition programs with generous awards Generous holiday bonus for all staff $500.00 employee referral bonus SUMMARY This position is intended to act as a liaison between residents and staff in coordinating work to be performed by the appropriate departments, as well as performing certain clerical, mechanical and IT based duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Responds to building emergencies, including fire, water problems, electrical outages, and other emergencies.
• Dispatch resident service calls to the appropriate department or personnel in a timely manner.
• Assist the Accounting Department with billing, payment processing, and coding functions.
• Order departmental supplies, materials, and maintenance-related items as needed.
• Manage computerized work order and preventative maintenance systems, coordinating work assignments with Maintenance, Environmental Services, and Transportation departments.
• Ensuring that preventative maintenance and routine checks on certain equipment such as HVAC, Fire Pumps, Fire Extinguishers, etc. are scheduled and completed
• Maintain equipment records, input equipment data, and manage preventative maintenance scheduling.
• Record, organize, and file charge slips for Maintenance, Environmental Services, and Transportation departments.
• Maintains records for the Health Department, inspections and NFPA requirements.
• Coordinates Maintenance schedules with designated contractors / employees.
• Maintains and inventories maintenance repair parts and supplies.
• Maintains excellent relations with residents, clients and all community departments.
• Obeys all Edenwald policies and procedures.
• Follows all Federal guidelines relating to resident confidentiality.
• A self-starter with the ability to generate and close daily work orders
• Ability to assign work orders to the appropriate department and follow-up with the appropriate department representative on the status of "open" work orders
• Able to multi-task and handle multiple jobs, with constant interruptions and sometimes urgent situations; able to work in a high-pressure environment
• Strong team player with excellent communication skills; both verbal and written
• Outstanding customer service ability and enjoy working with seniors
• Highly detail oriented

SUPERVISORY RESPONSIBILITY

None

QUALIFICATIONS

Ability to organize and handle multiple tasks at the same time. Ability to communicate effectively and calmly to residents, visitors, and all levels of staff. Ability to work with Director and Managers. Strong ability to use computer systems. Ability to work as a team player. EDUCATION and/or

EXPERIENCE

High school diploma AA degree preferred. 2 years' experience in maintenance and plant operations. Proficient in the use of Upkeep Maintenance software, desktop computer and associated office equipment.

REASONING ABILITY

Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

CERTIFICATION, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell and sit. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Edenwald Senior Living is an Equal Opportunity Employer and is committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.

Pay:

$19.27 - $24.50 per hour

Work Location:

In person