Customer Service Manager - Store Admin - 0109

Category/Area of Expertise:

Retail Store Positions Job Requisition:

457869

Address:

USA-MD-Westminster-405 N.

Center Street Store Code:

GF - Store Admin (2501158) Who is Giant? Born in the DMV, we've been here for over 88 years and counting. From our first store on Georgia Avenue to becoming the #1 grocer in the Baltimore-Washington area, we're proud of our local roots. Today we span across over 160 stores in D.C., Maryland, Virginia, and Delaware! Our vision goes beyond the aisles. We're a proud partner to community organizations with a shared goal of enriching the lives of our neighbors and being the most trusted and loved local food retailer in our community.

POSITION SUMMARY

The Customer Service Manager (CSM) is responsible for the day-to-day operation and overall performance of their store. This includes ensuring exceptional customer service, leading the training and development of all store associates, and fostering a culture of accountability and teamwork. In partnership with store leadership, the CSM drives operational excellence by overseeing labor scheduling, Core Audit, Cash handling, and compliance with asset protection standards. This includes front end, File maintenance and Giant Pickup operations. The role is accountable for minimizing shrinks, maintaining optimal store conditions, and ensuring adherence to company policies and procedures. Through effective coaching, performance management, and consistent communication, the CSM ensures that associates are engaged, knowledgeable, and delivering a positive customer experience. The Customer Service Manager serves as a key leader in driving sales, controlling costs, and developing future talent within the organization and hiring/onboarding.

WHAT YOU WILL DO

Grow Our People

• We care deeply about people, enjoy diversity and develop talent to get the best out of all of us Obsess Over Customers
• We delight our customers with innovative products and experiences that support a healthier future for people and planet Win Together
• We collaborate across boundaries to deliver on our strategy and purpose Operational Excellence
• Manage daily operations of the Front End, Pickup & Customer Service areas and all associate hiring and development
• Plan, implement, and follow-up on weekly sales programs
• Manage, control, and track store payroll and budget, collaborating with management to meet sales, profit, payroll, and productivity goals; maintain and utilize payroll system to ensure accurate inputs, adjustments, and projections
• Ensure compliance with Giant programs and policies as well as local, state and federal food, labor and safety regulations
• Manage associate time & attendance records, absentee/tardiness control programs, and labor law compliance; engage store associates and department managers to meet store and company goals
• Train and develop , Front End and Assistant Front End Managers; cover front-end cash accountability and monitor shrink areas
• Expose part-time associates, department managers, and other management candidates to other skill areas; identify team leaders and promising internal candidates for further development
• Conduct store tours to evaluate store conditions vs standards and respond accordingly
• Supervise store operations as needed in absence of the Store Manager

WHAT YOU WILL BRING

• A bachelor's degree in a business concentration, such as Finance, Accounting, Marketing, Management, Business Administration, Supply Chain/Logistics, or others
• Prior work as an Assistant Store Manager and/or Store Manager in a nationally or regionally recognized grocery company and/or big box retail company
• Proficiency in scheduling, ordering, inventory, payroll, Profit & Loss (P&L) analysis, project management, and personnel management
• Knowledge of employment law, interview techniques, and general retail hiring practices
• Excellent communication, interpersonal, leadership, and organizational skills' the ability to acquire and keep the confidence of associates, customers, and management alike
• Experience managing an effective community relations program
• Staffers must be willing to work required hours, travel and take assignment within the regional business areas (Washington/Virginia/Maryland/Delaware)

Work Environment:

• Fast-paced retail grocery store.
• Frequent interaction with customers and team members.
• May involve exposure to varying temperatures (e.

g., near entrance or refrigerated areas). The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include, but are not limited to, responsibilities of the role, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data and applicable law. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Salary range is between $64,800.00 - $81,000.00

Why Giant:

We pride ourselves on cultivating a culture of care and offering opportunities to better yourself professionally and personally. We truly value the moments that matter most to our associates. Our guiding principles are

GROW, CARE, BELONG. GROW

with us through benefits like tuition reimbursement, scholarship & grant programs, leadership development, career advancement, continuous learning opportunities and access to Market USA Credit Union. Our CARE culture is built on a legacy of prioritizing people, offering comprehensive healthcare, life insurance, paid parental leave, wellness programs, a 401k plan with up to a 5% company match, paid time off, and employee assistance programs. BELONG through Business Resource Groups (BRGs), rewards & recognition programs, community outreach, and countless volunteer opportunities that connect us with the communities we serve. Join us and explore the full range of benefits available and become part of our 88+ year legacy. After all, food makes us a grocery store, but our people make us GIANT.