FT Customer Service Operations Supervisor Trainee - 08254

Category/Area of Expertise:

Retail Operations Job Requisition:

486128

Address:

USA-ME-Madison-225

Main Street Store Code:

Store 08254 Management (7244401) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.

PRIMARY PURPOSE

Lead the Assigned Department Team and assist the Assistant Store Manager in maintaining department operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Hannaford Strategy.

DUTIES AND RESPONSIBILITIES

• Lead the Assigned Department operations in accordance with established department standard practices, in the absence of the Assistant Store Manager.
• Lead excellent customer service and goodwill by role modeling and providing high standards in customer service and sales building.
• Aid in growing sales through effective merchandising strategies.
• Support that department conditions involving appearance, quality, variety, safety, sanitation, and food safety are consistently maintained at the highest level.
• Maintain accurate records of production, shrink, sales, and inventory.
• Utilize company tools such as: financial reports, scheduling, productivity, ordering, and business information systems.
• Assist in creating and maintaining effective work schedules to meet production and customer service standards as well as associates' personal needs.
• Use good judgment in the delegation, assignment, and follow up required for the efficient performance of the department.
• Provide real time coaching, feedback, and assist with the performance management process.
• Assist in training and developing associates to meet the department needs.
• Maintain solid communication in the department and with store management.
• Observe and follow all company policies and established standard practices.
• Perform all other duties and projects as assigned.

QUALIFICATIONS

• A high school graduate or equivalent preferred.
• Retail experience preferred.
• Ability to lead and direct others.
• Strong understanding of store operations and merchandising techniques preferred.
• Effective communication, customer service, and selling skills.
• Effective interpersonal and organizational skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Strong problem solving skills.
• Must meet minimum age requirements.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager "or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment. Accreditation must be maintained while employed in a position requiring accreditation. Physical Requirements
• Ability to use computers and other communication systems required to perform the job functions.
• Lift up to 50 lb. regularly and up to 100 lb. on occasion.
• Reach to shoulder level or above on occasion while lifting 30 lbs.
• Stand and walk 100% of the time.
• Meet established volume activity standards for the department.
• Frequent bending, reaching, grasping, and lifting assigned department items at or above waist level.
• Use hands to feel objects; use tools to open boxes/cases or to prepare and clean product.
• Be able to handle a variety of substances associated with cleaning materials, packaging materials, and food products.
• Tolerate working in cold temperatures for up to 20 minutes at a time (depending on assigned department).

Salary range is between $ 18.95 - $27.25 Hrly Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.