Office Coordinator / Customer Service & Scheduling

Office Coordinator / Customer Service & Scheduling Downriver Pest Control is hiring an Office Coordinator to become the main point of contact for customers, technicians, and daily office operations. This is not a basic receptionist job. This is a high-trust role for someone who is comfortable on the phone, organized under pressure, and able to help run the front end of a growing service business. At first, this role will be broad. You will help with customer calls, scheduling, billing, technician support, customer complaints, lead follow-up, and office organization. As the company grows, responsibilities will become more focused based on your strengths.

Responsibilities:

• Answer incoming calls, texts, and emails professionally
• Convert new customer inquiries into booked services
• Schedule and reschedule pest control appointments
• Support technicians throughout the day
• Handle customer questions, complaints, and follow-up
• Help with billing, payments, failed payments, and account updates
• Keep accurate notes in our customer management system
• Help improve office processes as the company grows What we are looking for:
• Comfortable spending much of the day on the phone
• Strong customer service and problem-solving skills
• Organized, reliable, and detail-oriented
• Able to stay calm with upset customers
• Comfortable using computers, email, texting, and scheduling software
• Sales or service-business experience is a plus
• Pest control experience is helpful but not required This role is a good fit for someone who wants responsibility, stability, and a real growth path inside a local company.

Pay:

$22

• 26 per hour based on experience Monthly performance bonus opportunity after training Target first-year compensation: $48,000
• 60,000+ depending on experience and performance

Benefits:

• Paid training
• Paid holidays
• PTO / paid sick time
• Bonus opportunity
• Growth opportunity
• Employee pest control service
• Stable full-time schedule This is an in-person position.

Reliable attendance is required. To apply, please submit your resume and answer this question: What makes you reliable in a busy, phone-heavy office?

Pay:

$22.00

• $26.

00 per hour

Benefits:

Paid time off Professional development assistance Application Question(s): This role is phone-heavy and in-person. Are you comfortable spending much of the day answering customer calls? What scheduling, dispatching, CRM, billing, or office software have you used? Are you able to work full-time, in-person, with reliable attendance? What pay range are you looking for?

Work Location:

In person