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Job Description
About The Kendall Group The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career. Why The Kendall Group? Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.
Role Summary:
Reporting to the General / Territory Manager, the Location Manager is responsible for total branch performance in accordance with company policy and procedures, including Customers, Operations, Store profitability, and management/development of staff.
Exciting work you will do:
The essential duties and responsibilities of the Location Manager will consist of, but are not limited to, the following: Responsible for internal and external customer requirements for delivery of products and/or service Responsible for defining fiscal responsibility and accountability for location Responsible for goals and objectives for location Manages and directs performance and outcomes of staff Demonstrates leadership of company Quality and Service Excellence initiatives Other duties as assigned Competencies you possess: Service Excellence Results, Action Oriented Accountability and Responsibility Teamwork and Collaboration Developing Talent Managerial Courage Organizational Savvy Strategic Ability Inspiring & Motivating Others What you'll need:
Experience:
2 years of customer service, sales and management experience
Education:
High School Diploma Analytics/Computer Skills:
Prior experience working with
Microsoft Office Suite Organization Skills:
Excellent organizational, ability to multi-tasking and shift priorities as needed Cross-functional skills: Works well cross-functionally; provides excellent internal and external customer service
Communication Skills:
Ability to communicate well with all levels of the organization; excellent negotiating skills; excellent presentation skills to influence, strong interpersonal and customer service skills; high degree of discretion when dealing with sensitive and confidential information
Leadership:
Excellent mentoring, coaching and people management skills
Physical, Mental and Visual Skills:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. Ability to see, talk, and hear Frequent sitting, driving, and getting in and out of a vehicle Ability to lift, move, and carry up to 50lbs Ability to be on your feet for 8 hours a day Ability to stand, walk, push, pull, reach, twist, and push Ability to climb stairs and step ladders, bend, stoop, crouch, and kneel
Physical Environment:
While performing the duties of this job, the employee is exposed to temperature conditions prevalent at the time. The noise level in the work environment is consistent with that of a manufacturer.
Travel:
Must be able to travel; customer visitation and offsite work activities require a good driving record and a dependable vehicle Qualifications we prefer but don't require:
Work Experience:
3+ years of customer service, sales and management experience; knowledge of electrical industry The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law. Learn more about our company, benefits, and culture here. The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career. Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say that more than 60% of our associates have more than five years of tenure, and more than 40% have greater than ten years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.
