Bilingual Account Manager (Property & Casualty Insurance)

Bilingual Account Manager (Property & Casualty Insurance) JP Insurance Group Wyoming, MI Job Details Permanent | Full-time $18 - $20 an hour 22 hours ago Benefits Paid holidays Paid time off Parental leave Qualifications Spanish Managing customer accounts Google Workspace Insurance agencies English Property & Casualty License Administrative experience Productivity software Life & Health Insurance License Account management Consultative selling

Full Job Description Job Posting:

Bilingual Account Manager (Property & Casualty Insurance)

JP Insurance Group Full-Time About Us:

JP Insurance Group is a growing, independent insurance agency dedicated to serving our community with personalized and professional service. We pride ourselves on building lasting client relationships and providing comprehensive coverage solutions in Property & Casualty, Life, and Health insurance. We are committed to fostering an inclusive environment that reflects the diverse population we serve.

The Opportunity:

We are seeking a highly motivated and experienced Bilingual Account Manager to join our dedicated team. The ideal candidate is fluent in both English and Spanish and will be responsible for managing a book of business, driving client retention, and identifying opportunities to cross-sell and up-sell. This role is crucial for our continued growth within the Spanish-speaking market.

Key Responsibilities:

Client Relationship Management:

Serve as the primary point of contact for an assigned book of Property & Casualty clients, ensuring a high level of satisfaction and retention.

Bilingual Service & Sales:

Effectively communicate complex insurance concepts, policies, and terms in both English and Spanish to diverse clients. Process policy changes, renewals, and endorsements accurately.

Sales & Growth:

Proactively identify sales opportunities from existing clients, quote new and renewal business, and assist walk-in and call-in prospects. Meet or exceed established production goals.

Administrative & Compliance:

Maintain accurate and detailed client records in the agency management system. Ensure all client interactions and transactions adhere to state and federal regulations.

Claims Support:

Act as a liaison between clients and carriers during the claims process, offering support and guidance in both languages as needed.

Qualifications:

Licensure:

Active Property & Casualty (P&C) license in Michigan. (Life & Health license is a plus).

Bilingual Fluency:

Native or near-native written and verbal fluency in both English and Spanish is required.

Experience:

Minimum of 3 years of experience in an Account Manager, CSR, or similar client-facing role within an insurance agency.

Skills:

Strong presentation and negotiation skills. Proficiency with agency management systems (e.g., EZLynx, Vertafore AMS360) and Microsoft Office Suite and Google Workspace Exceptional time management and organisational skills with a strong attention to detail.

Client Focus:

Demonstrated commitment to providing outstanding customer service and building strong, trusting relationships.

What We Offer:

Competitive salary based on experience and performance. Commission and bonus structure. Paid time off and holidays. Opportunities for professional development and continuing education. How to

Apply:

Please submit your resume and a cover letter detailing your insurance experience and bilingual capabilities with the subject line: Bilingual Account Manager Application - [Your Name]. JP Insurance Group is an Equal Opportunity Employer.

Pay:

$18.00 - $20.00 per hour

Benefits:

Paid time off Parental leave

Work Location:

In person