Customer Service Coordinator

Job Title:

Customer Service Coordinator Department:

Sales FLSA Status:

Non-Exempt Salary Level:

$26

• $35 / hour Reports to: Director of Sales and Marketing Join a team where customer experience, collaboration, and operational excellence drive everything we do.

We are seeking a highly organized and customer-focused Customer Service Coordinator to serve as a key connection point between our customers and internal teams. In this role, you'll help ensure a seamless customer experience by coordinating orders, managing communication, solving problems, and supporting on-time delivery in a fast-paced manufacturing environment. If you enjoy building relationships, keeping operations running smoothly, and being part of a collaborative team that values initiative and accountability, we'd love to hear from you. What You'll Do Process and coordinate customer sales orders accurately and efficiently, with a focus on LubeMinder and Python product lines Review purchase orders to verify pricing, quantities, and delivery requirements align with approved quotes Provide order acknowledgements, updates, and proactive communication regarding timelines or changes Serve as a primary point of contact for customer questions related to orders, scheduling, pricing, and delivery Partner closely with Production, Scheduling, Sales, Engineering, Quality, Operations, and Accounting teams to ensure smooth order flow Monitor order progress and communicate delays, expedite requests, or changes to both customers and internal teams Resolve customer concerns professionally while maintaining strong customer relationships Assist with shipping coordination, freight scheduling, packing documentation, and international shipment support as needed Maintain accurate customer records and communication logs within company systems Support on-time delivery and customer satisfaction initiatives Ensure compliance with company procedures, quality standards, and ISO requirements Provide administrative and operational support to Customer Service and Sales teams Participate in special projects and additional duties that support company goals What We're Looking For 2+ years of customer service, order management, or administrative experience in a manufacturing or industrial setting preferred Strong communication and relationship-building skills Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment Experience with sales orders, purchase orders, and shipping documentation preferred Strong attention to detail and accuracy Proficiency in Microsoft Office, including Outlook, Excel, and Word Experience with ERP/MRP systems and order management software preferred Ability to problem-solve and respond to customer concerns with professionalism and urgency Team-oriented mindset with the ability to work independently when needed Understanding of manufacturing processes, production scheduling, and shipping coordination is a plus Commitment to delivering outstanding customer service Our Core Values We believe great teams are built on strong values: Curiosity

• We continuously learn, improve, and challenge the status quo Can-Do Attitude
• We embrace innovation, agility, and creative problem-solving Commitment
• We support one another and deliver on our promises Craftsmanship
• We take pride in producing high-quality work and exceeding expectations Collaboration
• We succeed together through teamwork and shared purpose Working Conditions Primarily office-based role with prolonged periods of sitting and computer work Suburban offers a variety of other benefits for full-time team members.

These include:

Health, Dental, and Vision insurance coverage for yourself and/or dependents. We provide three health insurance options from which to choose, eligible the 1st of the month following 30 days of employment. Every employee is eligible to receive up to $25,000 of Life Insurance and $25,000 of Accidental Death and Dismemberment insurance, Long-Term Disability Insurance, paid holidays, and paid bereavement leave

• at no cost to the employee.

Suburban's 401(k) plan provides eligible employee's pre-tax deferral contributions and after-tax Roth contributions. In addition, the company provides matching funds per pay period and other contributions, subject to allocation and vesting requirements, in accordance with the Summary Plan Description. SMG offers a wide variety of customizable benefits plans including supplemental insurance, pre-paid legal, identity theft protection, hospitalization, and critical illness coverage. Why Join Us? This is an opportunity to be part of a growing organization where your work directly impacts customer satisfaction and operational success. You'll join a supportive team environment that values communication, accountability, and continuous improvement.