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Associate MDR Specialist
Job
Entegee, Inc.
Mounds View, MN (In Person)
Full-Time
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54
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Job Description
Complaint handling role focused on customer product complaint investigations, healthcare-related products, documentation, and end-to-end complaint handling processes. Job Requirements Bachelor's degree in Nursing or a similar field Healthcare-related experience Computer skills Experience reviewing customer product complaints Experience supporting investigations Ability to analyze complaint information and investigation details Preferred Skills Complaint handling experience Customer service experience Experience with diagnostic products Experience with catheters Experience with capsules Experience in a medical device or healthcare product environment Experience with end-to-end complaint handling processes Job Responsibilities Work directly with customer product complaints Support complaint investigations for diagnostic products, catheters, capsules, and related products Review complaint details and supporting documentation Document complaint information in applicable systems Follow complaint handling procedures from intake through investigation support Analyze complaint information to support investigation outcomes Coordinate with internal teams during complaint review and investigation processes Complete training on end-to-end complaint handling processes