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Customer Service Manager

Job

Hahl Companies, LLC

Prior Lake, MN (In Person)

$82,500 Salary, Full-Time

Posted 1 week ago (Updated 4 days ago) • Actively hiring

Expires 6/30/2026

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Job Description

Description:
Action Overhead Garage Door, a family-owned and operated business since 1980, is dedicated to providing exceptional service to our residential and commercial customers. We are seeking a Customer Service Manager to lead our CSR teams across multiple locations. This role is key in improving customer service processes, implementing best practices, and ensuring seamless operations.
Benefits:
Paid time off Health insurance Dental insurance Vision insurance Life insurance Disability insurance 401(k) 401(k) matching
Compensation Range:
$70,000-$95,000
Requirements:
Key Responsibilities:
Oversee and manage customer service operations, ensuring top-tier customer satisfaction. Lead process documentation, improvement initiatives, and cross-department collaboration. Train and support staff in ServiceTitan, ensuring efficient system use and process optimization. Develop call scripts, coaching strategies, and performance metrics for CSR teams. Handle escalations and implement customer feedback to enhance service quality. Maintain accurate pricing and order entry while coordinating with sales and operations. Ensure compliance with company policies, regulatory requirements, and industry standards.
What We're Looking For:
Strong leadership and customer service management experience. Expertise in ServiceTitan and a passion for process improvement. Ability to train and mentor teams while driving efficiency and quality. Excellent communication, problem-solving, and organizational skills. Join us and play a crucial role in transforming our customer service experience! Apply today to be part of a dynamic team dedicated to excellence.