Customer Service Training & Performance Supervisor (Spanish Bilingual)

Customer Service Training & Performance Supervisor (Spanish Bilingual) Must be in Central MN or Southern NV and have reasonable commute to St. Cloud, MN or Las Vegas, NV due to in-office requirements.

SCHEDULE

Full-Time, Monday-Friday 8:00am-5:00pm

CST/PST COMPENSATION

Starting Pay $25.00 - $29.00 per hour. (The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.)

WHO WILL SHINE IN THIS ROLE

Are you looking for an opportunity to make a meaningful impact while developing others ? PCI is seeking a Spanish Bilingual Supervisor who is people-focused, detail-oriented, performance-driven , and excited to lead training and quality assurance teams that support exceptional, compliant customer service for both English- and Spanish-speaking customers . This is an exciting opportunity to grow your leadership career , influence operational excellence, and play a key role in equipping employees with the skills and confidence to succeed in a bilingual service environment.

WHAT YOU'LL DO

Lead and coach trainers and quality assurance employees, providing daily guidance, mentoring, and performance support. Oversee onboarding, uptraining, refresher, and ongoing development programs, supporting and facilitating training sessions as needed in both English and Spanish. Direct quality assurance operations, ensuring audits, monitoring, and performance standards are met consistently across bilingual interactions. Analyze training and quality metrics to identify trends, performance gaps, and improvement opportunities, delivering actionable insights to leadership. Manage workloads, capacity, and deliverables, complete performance evaluations, and provide regular feedback to bilingual team members.

WHAT WE'RE LOOKING FOR

Must-Have Qualifications:

High School Diploma, GED, or a minimum of 4 years equivalent, relevant industry experience. Fluency in both English and Spanish, with the ability to communicate clearly, professionally, and effectively in both verbal and written formats. Minimum 2 years of experience supervising, coaching, or leading employees, including direct reports. At least 1 year of experience delivering training or facilitating learning in a customer service-driven environment. Demonstrated commitment to employee development, collaboration, and continuous improvement. Nice to have but not Required! (We'll train you!): Prior experience monitoring and evaluating call interactions and providing performance feedback. Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).

LOCATION & WORK SETTING

Office Address:

628 Roosevelt Rd, St. Cloud, MN, 56301

Office Address:

9911 Covington Cross Dr. Suite 190 Las Vegas, NV, 89144

Schedule:

Full-Time, Monday-Friday 8:00am-5:00pm

CST/PST Work Setting:

In-Office

COMPETITIVE COMPENSATION & BENEFITS

Starting Pay:

$25.00 - $29.00 per hour/year. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Bilingual Pay:

Earn an additional $2.00 per hour for Spanish Fluency (must be fluent in both English and Spanish)! Additional Perks that Go the

Extra Mile:

Annual Discretionary Bonus Earned Safe & Sick Time (ESST) Paid Maternity & Paternity Leave Paid Time Off (PTO) & 8 Paid Holidays Donation Matching & Paid Volunteer Time 401(k) Match - 100% of your deferrals up to 5% Tuition Reimbursement & Student Loan Match Program

HOW TO APPLY

It only takes a couple minutes ! Submit your resume on our website at preferredcredit.com/careers .

EQUAL EMPLOYMENT OPPORTUNITY PCI

is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at HR@preferredcredit.com.

Pay:

$25.00 - $29.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Tuition reimbursement Vision insurance

Work Location:

In person