Client Service/Branch Manager

Client Service/Branch Manager Parkside Financial Bank & Trust Clayton, MO Job Details 1 day ago Benefits Stock options Paid parental leave Health insurance Dental insurance Tuition reimbursement Parental leave Vision insurance 401(k) matching Sabbatical Qualifications Employee onboarding Objection handling (sales technique) Record keeping Computer operation Customer communication Customer relationship building Financial transaction processing Check cashing 5 years Bank transfers Mid-level Improving operational efficiency Customer inquiry handling High school diploma or GED Team development Team management Anti-Money Laundering (AML) compliance (compliance procedures implemented) Staff training Computer skills Fraud prevention and detection Deposits Banking product expertise Cross-functional collaboration Onboarding process management Withdrawals Associate's degree Communication skills Balancing end-of-day transactions Cross-functional communication Performance evaluation Full Job Description In 2007, four different, but complementary, professionals gathered to discuss a shared vision—assemble talented thought leaders to establish a financial institution that could breathe new life into business banking and wealth management. They founded

Parkside Financial Bank & Trust:

an independent financial institution with an integrated way of conducting business, designed specifically to serve the needs of discerning families and privately held businesses. Parkside offers a uniquely fresh perspective on banking, commercial lending, trust and family office services. Our interactive partnership between our clients and our team drives success, builds legacies, and transforms businesses. This is what makes ours An Uncommon Partnership . With offices in St. Louis, Missouri and Denver, Colorado, our dedicated team has grown our bank division to $1 billion in assets and our Trust & Family Office assets under management to approximately $3.6 billion. Voted a Top Workplace in St. Louis for five years running, we are proud to build a growing team of Smart, Likeable, Entrepreneurial and Dependable employees. Join Parkside as we help our clients achieve financial success. Experience a rewarding career with robust benefits and professional growth opportunities, within a community of colleagues and friends. We are searching for a highly motivated Client Service Manager to join our growing team. The Client Service Manager serves customers by completing various banking transactions efficiently and accurately while adhering to check cashing and withdrawal authority limits, in addition to managing a team of Client Service Representatives. This position requires a high school degree or equivalent (associates or bachelors preferred) along with 5+ years of experience to commensurate with responsibilities detailed below.

RESPONSIBILITIES

Coach, provide support, guide, and motivate our Client Service Representative (CSR) team. Conduct mid-year and annual performance reviews for CSRs. Lead onboarding and training of new CSR team members Identify skills or knowledge gaps among CSR staff and develop individualized learning plans. Support the CSR team by assisting with all CSR responsibilities as needed. Maintain working knowledge of personal and business banking products and services, including electronic banking, mobile services, cash management, general deposit operations, ACH processing, wire transfers, ATM operations, and debit card management. Assist clients with complex inquiries, research, and problem resolution. Complete weekly cash supply orders as needed. Monitor vault and teller cash levels to ensure that balancing procedures are properly followed. Monitor ATM cash balancing. Approve wires. Assist with daily and monthly reporting of new and closed accounts, account maintenance, transfers, debit cards and iPay. Ensure compliance with the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) regulations and all related reporting and record-keeping requirements. Follow Parkside's Customer Identification Program (CIP) and all bank policies, procedures, and guidelines relating to BSA, OFAC and related acts to protect both our clients and Parkside. Follow fraud-prevention best practices and educate clients of fraud protection tools and resources. Proactively identify opportunities to enhance client service and operational efficiency. Collaborate with internal departments to enhance communication, efficiency, and overall team support. Actively participate in the planning and implementation of new products and services.

QUALIFICATIONS

5+ years of related banking experience Experience managing a team required High school diploma or equivalent (associate or bachelor's degree preferred) Experience with Jack Henry SilverLake preferred Ability to navigate and learn new computer systems and websites Detail oriented and highly organized Able to multi-task and prioritize to meet deadlines Strong verbal and non-verbal communication skills Service-oriented and patient in stressful and challenging situations Thrive on engaging with customers; able to begin a conversation, build rapport, and handle objections Able to work both independently and as an integral part of a team

EMPLOYEE BENEFITS

Parkside is proud to offer competitive benefits for all our employees, including: Competitive salary with bonus Medical, dental, and vision insurance 401k Plan + Employer Match Employee Stock Options 12-week paid maternity leave Paid 4 Week Sabbatical Program , including $5,000 for travel, with every 5 years of employment Tuition Reimbursement Employee charitable giving support Company-paid parking & more! Parkside Financial Bank & Trust provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are committed to providing an inclusive workplace that accommodates the diverse needs of all individuals. If you require any accommodations during the application process or while employed, please inform us so we can provide suitable assistance and modifications. All employment offers are contingent until applicant successfully completes all necessary background checks and drug screens.