Appreciation Coordinator

Whether you come from a background in customer service, hospitality, or retail, you can be successful in this role. We don't require a specific degree or experience, but we're looking for translatable skills and relevant expertise. We will provide you with the training and development opportunities needed to be successful!

About The Role:

At Veterans United, we are committed to enhancing the lives of the borrowers we serve. One way that we go above and beyond for our borrowers is through personalizing their experience. Our Appreciation team supports that by preparing specialized gifts for borrowers during their loan process. As an Appreciation Coordinator, you use information collected from the loan team to order, manage, prep, and ship gifts to our borrowers. You'll be part of a team that's supportive, collaborative, and focused on making each other better every day. Here's a snapshot of what you'd be doing: Managing our gift and purchase requests, making sure everything flows smoothly from start to finish. Helping with getting borrower gifts out the door, from ordering and tracking them to making sure they get shipped right on time. Keeping tabs on our monthly spending and handling all the expense reports. Teaming up with our Appreciation crew to pick out and buy awesome items for our gift inventory. Prepping gifts in big batches to help the team work super efficiently. Pitching in wherever needed (excluding licensed tasks) and help foster a supportive and collaborative team culture.

About You:

You're someone who knows how to show up, work hard, and deliver excellence—even when things get repetitive. You're at your best in a team setting, where collaboration is key, and you thrive in fast-paced environments that are all about getting results. Change doesn't throw you off—you're adaptable and ready to pivot when needed. Your customer service skills are top-notch, and you bring a high level of care to everything you do. You're detail-oriented to the core, and you're comfortable juggling multiple platforms and tasks without missing a beat.

About Us:

We're all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn't measured in numbers. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country. We're so glad you're here checking out this opportunity! If this role gets you excited but you're worried you don't check every box - don't sweat it. We're more interested in what you can bring to the team than a perfect checklist. If you're passionate, driven, and ready to make a difference, we'd love to hear from you. Come as you are, and together we'll create something amazing. Interested? Apply Today! Learn more about Veterans United on Glassdoor and our career site at vu.com/careers Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information. Click here for Applicant Resources If you have a disability and require reasonable accommodations during the hiring process, contact careers@vu.com Veterans United Home Loans is a VA-Approved Mortgage Lender and is not endorsed or sponsored by any government agencies, including the Dept. of Veterans Affairs. NMLS # 1907. Equal Housing Opportunity.