Service Coordinator

About our company: Advantage Home Care is a leading provider of non-medical home care services, dedicated to empowering individuals with disabilities to remain safe, healthy, and independent in the comfort of their homes. With a proud history dating back to 1980, Advantage Home Care has been a trusted partner to Midwestern families for over four decades, delivering high-quality home care services to the neediest population.

Description of the role:

The Service Coordinator position is a customer service-oriented role responsible for managing staffing needs, handling client and caregiver interactions, and completing administrative tasks to ensure smooth branch operations. The Service Coordinator must be adaptable, professional, and able to maintain high service standards while completing branch needs. Main responsibilities you will be assigned to: Own the daily staffing coordination process to ensure all clients are fully staffed, and services are delivered in alignment with the approved plan of care. Proactively identify gaps, anticipate coverage needs, and implement timely solutions to prevent service disruption. Serve as a professional and dependable point of contact for clients and field staff, providing clear communication, timely follow-up, and resolution of concerns while upholding the Advantage service standards. Build strong working relationships with clients and caregivers, maintaining a calm, solution-oriented approach in both routine and high-pressure situations. Provide direct support and oversight to field staff, including coaching, accountability conversations, performance feedback, and participation in evaluations and separation processes when necessary. Support new client onboarding by ensuring required documentation is completed accurately, returned promptly, and entered correctly into agency systems. Maintain accurate and up-to-date care plans, client records, service authorizations, timesheets, and required documentation within EMR and related systems to ensure compliance and continuity of care. Review and process EVV correction forms for completeness and accuracy, following up as needed and submitting to Payroll in a timely manner to support accurate compensation. Conduct background checks and assist with new hire training to ensure all team members meet agency, state, and federal requirements prior to providing services. Protect all private business information and protected health information (PHI), ensuring confidentiality and compliance at all times. Contribute to a well-organized, professional office environment while remaining adaptable to shifting priorities and departmental needs to support smooth daily operations. Other duties assigned by management, as needed. To be successful in this role: Be adaptable and proactive: A nticipate staffing or client needs and address issues before they escalate.

Communicate clearly and professionally:

Ensure clients, caregivers, and internal teams are always informed.: Manage multiple tasks across departments while maintaining accuracy and compliance. Deliver exceptional service : Maintain high standards of customer service in every interaction. Stay organized and detail-oriented Collaborate effectively : Work closely with leadership and other team members to resolve challenges and support smooth operations. Preferred qualifications that will help you in this role: High school diploma or equivalent. 1+ years of experience in home care preferred. Experience in customer service or care coordination/scheduling. #

TPC Job Type:

Full-time Pay:

$17.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Professional development assistance Vision insurance

Education:

High school or equivalent (Preferred)

Work Location:

In person Service Coordinator 4.6 4.6 out of 5 stars Dexter, MO 63841 $17 an hour - Full-time Advantage Home Care 24 reviews $17 an hour - Full-time About our company: Advantage Home Care is a leading provider of non-medical home care services, dedicated to empowering individuals with disabilities to remain safe, healthy, and independent in the comfort of their homes. With a proud history dating back to 1980, Advantage Home Care has been a trusted partner to Midwestern families for over four decades, delivering high-quality home care services to the neediest population.

Description of the role:

The Service Coordinator position is a customer service-oriented role responsible for managing staffing needs, handling client and caregiver interactions, and completing administrative tasks to ensure smooth branch operations. The Service Coordinator must be adaptable, professional, and able to maintain high service standards while completing branch needs. Main responsibilities you will be assigned to: Own the daily staffing coordination process to ensure all clients are fully staffed, and services are delivered in alignment with the approved plan of care. Proactively identify gaps, anticipate coverage needs, and implement timely solutions to prevent service disruption. Serve as a professional and dependable point of contact for clients and field staff, providing clear communication, timely follow-up, and resolution of concerns while upholding the Advantage service standards. Build strong working relationships with clients and caregivers, maintaining a calm, solution-oriented approach in both routine and high-pressure situations. Provide direct support and oversight to field staff, including coaching, accountability conversations, performance feedback, and participation in evaluations and separation processes when necessary. Support new client onboarding by ensuring required documentation is completed accurately, returned promptly, and entered correctly into agency systems. Maintain accurate and up-to-date care plans, client records, service authorizations, timesheets, and required documentation within EMR and related systems to ensure compliance and continuity of care. Review and process EVV correction forms for completeness and accuracy, following up as needed and submitting to Payroll in a timely manner to support accurate compensation. Conduct background checks and assist with new hire training to ensure all team members meet agency, state, and federal requirements prior to providing services. Protect all private business information and protected health information (PHI), ensuring confidentiality and compliance at all times. Contribute to a well-organized, professional office environment while remaining adaptable to shifting priorities and departmental needs to support smooth daily operations. Other duties assigned by management, as needed. To be successful in this role: Be adaptable and proactive: A nticipate staffing or client needs and address issues before they escalate.

Communicate clearly and professionally:

Ensure clients, caregivers, and internal teams are always informed.: Manage multiple tasks across departments while maintaining accuracy and compliance. Deliver exceptional service : Maintain high standards of customer service in every interaction. Stay organized and detail-oriented Collaborate effectively : Work closely with leadership and other team members to resolve challenges and support smooth operations. Preferred qualifications that will help you in this role: High school diploma or equivalent. 1+ years of experience in home care preferred. Experience in customer service or care coordination/scheduling. #

TPC Job Type:

Full-time Pay:

$17.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Professional development assistance Vision insurance

Education:

High school or equivalent (Preferred)

Work Location:

In person