Customer Experience Manager

Customer Experience Manager Mr. Electric - 3.7 Springfield, MO Job Details $45,000 - $60,000 a year 1 day ago Benefits Health insurance Dental insurance Vision insurance Life insurance Qualifications Microsoft Excel Customer relationship building Mid-level Improving operational efficiency Continuous improvement Escalation handling Cross-functional team management Leadership Team motivation (leadership skill) Full Job Description Are you driven by results and energized by coaching teams to deliver exceptional customer experiences? We are looking for a Customer Experience Manager who thrives in a fast-paced environment and knows how to turn everyday service into

GOLD-STAR MOMENTS!

Why You Should Join Our Team at Mr. Electric Be part of a company that values quality, teamwork, and customer satisfaction above all Play a key role in shaping the customer experience and service standards Opportunity to lead, innovate, and make a measurable impact What We Are Looking For Proven experience in customer relations, service management, or operations coordination Strong leadership skills with a results-driven mindset Ability to manage cross-functional teams, especially between office staff and field technicians Excellent communication, problem-solving, and organizational skills A passion for delivering outstanding customer experiences—not just meeting expectations, but exceeding them Master proficiency in Microsoft Excel What You'll Do Lead and motivate a high-performing customer service team focused on responsiveness, accuracy, and satisfaction Coordinate closely with electricians and field teams to ensure timely service delivery and clear communication Own the customer journey from first contact through job completion, ensuring a smooth and positive experience Track performance metrics and drive continuous improvement in service quality and efficiency Resolve escalated issues with professionalism, turning challenges into loyalty-building opportunities Implement processes that elevate service standards to a true "gold star" level Pay and Benefits The pay range for the Customer Experience Manager is $45,000 to $60,000 per year. Monthly and Quarterly performance bonuses up to $21,000 per year. 80% Health Insurance 100% Vision and Dental Insurance Life Insurance Option Paid Vacation Employer Matching Retirement Fund Option If you are ready to take the next step in your career and want to join a team where you are valued and can excel, APPLY TODAY!