Customer Service Coordinator

Customer Service Coordinator 3.0 3.0 out of 5 stars 1911 South National Avenue, Springfield, MO 65804 $40,000

• $42,000 a year
• Full-time Anything Possible Brands 2 reviews $40,000
• $42,000 a year
• Full-time Customer Service Coordinator (Exempt)

ABOUT THE BRAND

Anything Possible Brands is a leading supplier of innovative fishing tackle offering a wide range of products for anglers of all ages and skill levels. We are growing steadily and are looking for a leader to elevate our customer facing operations. ROLE The Customer Service Coordinator (CSC) supports order management, account services, and consumer relations within a fast-paced environment. This role serves as a key liaison between customers, sales, distribution, and internal operations to ensure accurate order processing, timely issue resolution, and a high level of service across all sales channels. Essential Functions Review and enter all APB online, and various customer orders into the online PO sheet. Ensure all required information is complete before releasing orders to the warehouse for fulfillment. Review, validate, and approve orders for accuracy, pricing, and compliance prior to warehouse release Monitor, troubleshoot, and resolve SPS Commerce document delivery errors related to orders, inventory advice, and other EDI transactions Collaborate closely with the distribution team regarding order status, prioritization, grouping, and special handling requests including FOB collect and high‑priority shipments Test, implement, and monitor SPS‑to‑NetSuite automation projects, escalating issues and documenting results as needed Evaluate demand and confirm inventory availability, direct inventory allocation to retailers and internal sales representatives Confirm receipt and inventory of purchase orders transmitted via EDI, following up as necessary to ensure accuracy Facilitate resolution of over, short, and damaged (OS&D) issues by coordinating credit memo requests and reshipments, including repeated follow‑ups with Accounts Receivable as needed Set up and maintain new customer profiles in NetSuite and Shopify, confirming credit approval, price levels, and payment terms Monitor sample inventory and manage logistical distribution of samples to sales representatives and trade shows Answer all consumer phone calls promptly and professionally to resolve issues and inquiries Respond to all consumer email inquiries within 24 hours of receipt Fulfill warranty claims and re-ship orders in accordance with company policy Communicate and resolve APB Online order issues or cancellations Track and report recurring product defects, consumer complaints, and distribution pain points Respond to all consumer messages on Amazon and ensure claims and return requests are reviewed and resolved in a timely manner. Perform all other order management, account services, and customer service duties outlined above representing 80% of the role. Perform logistics shipment tracking, data entry, and recordkeeping for international shipments, representing approximately 10% of the role Provide operational and administrative support to the distribution team, representing approximately 10% of the role Other duties as assigned.

QUALIFICATIONS EDUCATION/CERTIFICATION

High School Diploma or GED. Associate degree or equivalent experience preferred.

REQUIRED KNOWLEDGE

Experience with SPS Commerce or other EDI platforms. Familiarity with ecommerce and marketplace platforms (Amazon, Walmart, Target, Shopify etc.) Experience supporting warehouse or distribution operations. Background working with trade shows, buy groups, or sales support functions.

EXPERIENCE REQUIRED

1-3 years of customer services, order entry, distribution, or account support experience.

SKILLS/ABILITIES

Strong attention to detail with the ability to manage large volumes of data accurately. Proficiency with ERP systems, EDI platforms, and Microsoft Excel. Ability to communicate professionally with internal teams, retailers, consumers, and vendors. Strong organizational and time management skills with the ability to prioritize competing deadlines.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION TALKING

Ability to speak effectively and communicate clearly.

AVERAGE HEARING

Ability to hear average conversations.

REPETITIVE MOTION

Ability to work in repetitive motions and pressure involving fingers, hands and wrists.

FINGER DEXTERITY

Ability to regularly use hands to type.

AVERAGE VISION

Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

PHYSICAL STRENGTH

Ability to regularly lift, carry, push, pull, manipulate, and transport up to 25 pounds. Ability to sit for extended periods of time.

WORKING CONDITIONS

The work environment is a professional office environment.

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION REASONING ABILITY

Ability to deal with a variety of variables under only limited standardization. Being able to differentiate between performance standards required and performance standards not meeting requirements.

MATHEMATICS ABILITY

Ability to add, subtract, multiply and divide in all units of measure using whole numbers and common fractions.

LANGUAGE ABILITY

Ability to read, analyze, and interpret documents. Ability to communicate clearly.

Pay:

$40,000.00

• $42,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Paid time off Parental leave Vision insurance Application Question(s): Please describe how you have utilized EDI platforms in your previous roles. Please describe how you have optimized an ERP for customer service support functions, include the name of the ERP.

Experience:

Customer Service :

3 years (Preferred)

Work Location:

In person