Ag Equipment Service Manager

•Join our fun and energetic team, where you'll find immense satisfaction in supporting Montana's hardworking farmers & ranchers. Enjoy a comprehensive benefits package that includes employer-paid health insurance, generous paid time off, matching 401k contributions, clothing and tool allowances, and a strong commitment to work-life balance. •

Purpose:

Manages service & delivery operations within the John Deere dealership. Maximize department return on investment by exercising disciplined expense control. Ensure internal and external customer satisfaction.

Responsibilities:

Generates repeat business and growth in service sales by efficiently and effectively processing service work as well as accounts receivable Effectively both schedules and manages execution of service work for both internal and external customers in ways that make sure W.I.P. is at an expected level. Collaborate with the Store Manager to develop and implement budgets, marketing plans, strategies and tactics Coordinates customer clinics, field days, and related promotional events Submits all service warranty and Product Improvement Program claims within the required time frame to receive maximum credit Ensures employees are effectively managed on a daily basis in a work environment that contributes to both high productivity and satisfaction Reviews work orders for completeness and accuracy prior to customer billing Manages and maintain departmental assets, including service and delivery vehicles, and non-labor sales to maximize departmental profitability Provides input to ensure the service department is properly staffed and offers support for recruiting and hiring winning employees Optimizes employee performance through ongoing evaluations, coaching, development, recognition, and discipline/corrective actions that consistently produce expected results Ensure exceptional customer experiences and loyalty by proactively communicating with customers, successfully resolving complaints/issues, and following up in a timely manner

Experience, Education, Skills and Knowledge:

3+ years experience in Service Department operations Ability to use standard desktop load applications such as Microsoft Office and internet functions Ability to write and speak effectively to individuals and groups Familiar with John Deere and competitive products Basic understanding of financial principles relative to Service Department operations Ability to analyze and interpret internal reports Ability to work extended hours and weekends Excellent customer service skills High School Diploma or equivalent experience

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Relocation assistance Retirement plan Tuition reimbursement Vision insurance

Shift:

8 hour shift

Work Days:

Monday to

Friday Work Location:

In person