Customer Service Manager

Customer Service Manager Third Street Market - 3.5 Whitefish, MT Job Details Full-time Up to $18 an hour 14 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Flexible schedule Qualifications Customer retention English Databases Team development Retail management Full Job Description Job description:

Customer Service Manager Full Time:

30+ hours per week. Must have weekend availability. We are open to a 5-day work schedule.

Starting Pay:

up to $18/hr.

Job description:

Become a part of the community, come work at Third Street Market - Whitefish's oldest natural foods store! We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep Third Street Market running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities:

Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Assist customers in all areas of the store including Supplements Assist Store Manager in Managing Front End and Store Operations Counting Tills, verifying safe and daily deposits Opening and closing the store Develop service procedures and standards Recruit, mentor and develop Front End staff and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industry's developments and apply best practices to areas of improvement Maintain an orderly workflow according to priorities

Requirements:

Excellent knowledge of management methods and techniques Proficiency in English Working knowledge of customer service software, databases and tools Ability to think strategically and to lead Strong customer-facing and communication skills Advanced troubleshooting and multi-tasking skills Weekend availability is a must

Pay:

Up to $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person