Commercial Service Manager

Commercial Service Manager Gentry Heating•3.2 Asheville, NC Job Details Full-time $70,000•$90,000 a year 1 day ago Benefits Opportunities for advancement Qualifications Computer operation Customer communication Inventory management Dispatch software communication Air conditioning Full Job Description Commercial Service Manager Gentry Service Group Swannanoa, NC (Asheville area) Are you an experienced HVAC service leader ready to take full ownership of a commercial service department and drive both team success and business growth? Gentry Service Group has been a trusted name in heating and air conditioning since 1963. We're a customer-focused company that takes pride in providing exceptional service to Asheville and the surrounding areas. We're looking for a strong, hands-on Commercial Service Manager who wants to lead a team, deliver outstanding results, and build a profitable, high-performing service department. If you're a proven leader with a passion for HVAC service, enjoy developing technicians, and want the autonomy to run a department with real impact, this is an excellent opportunity to advance your career with a stable, long-established company.

What We Offer:

Competitive Salary:

$70,000•$90,000 annually, based on experience Performance Bonuses tied to department profitability and growth Full-time schedule: Monday•Friday (40 hours/week) Opportunity to lead and shape the commercial service operations A supportive environment with a company that values quality, integrity, and long-term success

What You'll Do:

Lead the entire commercial service department, including dispatching, technician performance, and daily operations Drive revenue growth and achieve targeted gross profit through effective leadership and accountability Oversee staffing, training, and development of HVAC field technicians•including hiring, performance reviews, and coaching Manage service agreements, warranty claims, inventory, and van fleet operations Build and submit accurate repair quotes quickly Review daily tickets, reports, and technician productivity•providing constructive feedback to improve performance Handle customer relations and resolve any field or customer issues Collaborate with other managers to support warranty and installation needs Ensure the department runs efficiently, profitably, and continues to grow

What We're Looking For:

5+ years of proven leadership experience in HVAC service management Strong track record of hitting revenue and profitability goals Ability to inspire, coach, and hold a team accountable while building pride in workmanship Detail-oriented with excellent organizational and follow-through skills Experience managing inventory, service agreements, and fleet operations Basic computer skills (MS Office and service/dispatch software) Valid driver's license with a clean, insurable driving record Highly motivated self-starter who thrives on challenges and multi-tasking Excellent communication, sales, and customer service skills This is more than just a management job•it's a chance to take ownership of a key department, develop a strong team, and directly influence the success and growth of the company. If you're a driven HVAC service professional who wants to lead, earn a great income with bonuses, and build something meaningful with a respected local company, we'd love to talk with you. Ready to take the next step in your HVAC leadership career? Apply today and let's discuss how you can make a real impact at Gentry Service Group.