Warranty Coordinator

Warranty Coordinator Elite Flooring - 2.7 Durham, NC Job Details Full-time $45,000 - $55,000 a year 5 hours ago Benefits AD&D insurance Paid holidays Health insurance Dental insurance Paid time off Vision insurance Life insurance Qualifications Customer communication Customer relationship building Construction warranty administration Research Administrative experience Construction industry experience Problem-solving Work order management software Warranty issues management Full Job Description Elite Flooring, proudly part of Artisent Floors, is a leading floor covering contractor serving national and regional homebuilders, commercial and general contractors, and multifamily apartment communities. We deliver high-quality flooring solutions backed by responsive service, strong industry expertise, and long-term customer partnerships.

Job Description:

Warranty Coordinator Reports To :

Branch Manager Assignment Focus :

We have an immediate opening for a Warranty Coordinator to join our team. The Warranty Coordinator will focus on warranty coordination for large national and regional home builders. This position will communicate directly with builder warranty personnel and homeowners to identify and resolve any warrantable items that arise after closing. Managing warranty installations is a combination of research, follow through, and communication. Forethought and conceptual problem solving skills are required to accommodate customers and reduce the risk of delays. Primary Responsibilities Develop a thorough understanding of warranty policies and procedures Evaluate all warranty service requests to ensure that they are valid and fall within warranty guidelines Schedule warranty and repair service with homeowners and / or builders Monitor and track all warranty jobs to ensure completion Maintain positive relations with homeowners and builders Keep current with warranty guidelines and homeowner warranty manuals

Desired Skills and Experience:

General understanding of the construction or home building industry Problem-solving abilities Ability to multitask in a fast paced environment Self-starter with a positive attitude Excellent communication skills Proactive customer service approach Salary & Benefits Salary will be commensurate with experience Health insurance- 100% of employee premium paid Dental, Vision, Supplemental insurance: Available as employee paid benefit Paid time off (PTO) 100% Company-paid benefits: Life Insurance and AD&D coverage

Paid Holidays Pay:

$45,000.00 - $55,000.00 per year

Work Location:

In person