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Service Coordinator
Job
Berico Heating and Cooling
Greensboro, NC (In Person)
$46,800 Salary, Full-Time
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Job Description
Position Summary We're looking for a detail-oriented and organized Service Coordinator to support our service team. This role is responsible for managing daily billing and invoicing, coordinating dispatch, and ensuring service jobs move efficiently from scheduling to completion. The ideal candidate is proactive, customer-focused, and thrives in a fast-paced environment. Key Responsibilities Process daily billing and invoicing for service work accurately and on time Manage incoming service requests and assign jobs to technicians (dispatching) Follow up on open estimates and convert opportunities into scheduled work Coordinate inspections and permitting to ensure compliance and timely job completion Enroll customers in company loyalty/service plans and manage ongoing plan activity Answer customer questions related to service plans, billing, and scheduling Review completed work orders for accuracy before invoicing Maintain organized records of service jobs, permits, customer accounts, and service plan enrollments Qualifications Previous experience in service coordination, dispatching, billing, or customer account management (HVAC, plumbing, electrical, or home services preferred) Strong attention to detail and organizational skills Ability to multitask and prioritize in a high-volume environment Excellent communication and customer service skills Experience with service or dispatching software is a plus. What We Offer Competitive pay based on experience Stable, team-oriented work environment Opportunities for growth and development