Assistant Service Manager (ASM)

At Lookout Ford, we pride ourselves in delivering a truly outstanding experience to our customers at all levels and across all departments. Our employees work hard to ensure our customers are dealt with honestly, in a straightforward manner, professionally, and courteously. We know how to value our human capital and give every employee the opportunity to grow. Benefits Health, Dental, and Vision Insurance 401(k) Top pay for motivated individuals Paid Training Paid Holidays Life Insurance Fantastic work culture and environment 5-day work week-Closed On Sundays Responsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Act as the service liaison between the customer and the service department Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Ensure the daily inventory of technicians' time is consistently sold to service customers. Answer technical questions about vehicle problems, warranties, services, and repairs. Maintain Customer Satisfaction Scores at or above company standards. Set schedules and assigns tasks to service department employees. Reinforces company policies and adheres to company standards. Maintain good working relationship with factory(s) and foster positive employee relations. Qualifications Previous customer service or sales experience preferred Organized and friendly personality Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid driver's license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.