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Service Coordinator - Customer Service Specialist

Job

Mitchell Heating & Cooling

Rolesville, NC (In Person)

$39,520 Salary, Full-Time

Posted 5 days ago (Updated 2 days ago) • Actively hiring

Expires 7/23/2026

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Job Description

Service Coordinator - Customer Service Specialist | $18.00 - $20.00 per hour

DOE Position Overview:

This position s erves as the first point of contact for customers, handling incoming calls and providing excellent service to both homeowners and commercial clients. Scheduling and dispatching service technicians to calls, coordinate maintenance visits, and manage follow-ups.

Hours:

9:30am - 6:00pm

Schedule:

Monday through Friday (occasionally Saturdays during peak season) Join a Company That Puts People First! Mitchell Heating and Cooling | Rolesville NC We are a family-owned business that has proudly served the Raleigh-Durham area since 1973. Unlike many HVAC companies, we've had consistent ownership from the very beginning, providing stability and a strong sense of community. Why Join Our TEAM +

Benefits:

Family-OwnedOperated - Work for a company that values its team like family Opportunities to expand your skills, take on new challenges, and work with a supportive team Over 50 years in business with a stellar reputation! Medical insurance paid vacation paid holidays 401K with company match

Essential Job Duties:

Serve as the first point of contact for customers, handling incoming calls and providing excellent service to both homeowners and commercial clients Schedule and dispatch service calls, coordinate maintenance visits, and manage follow-ups Maintain accurate customer records and keep our database current Log warranties and rebates, and provide customers with timely updates on service lead times Use Service Titan daily to manage scheduling and communications Work independently and collaborate with the team to ensure smooth operations Qualifications /

Skills:

2 + years of experience as a dispatcher, schedule coordinator, project coordinator, or similar office experience Intermediate to Advanced Computer skills Microsoft Office software skills Data entry skills Organizational skills and high attention to detail Service Scheduling / Coordinating experience desired Knowledge of the HVAC industry is recommended but not required High school diploma or general education degree (GED) If you're looking for a company that invests in your growth, values your expertise, and treats you like family, Mitchell Heating and Cooling is the place for you.